Sales Manager

10L a year
Full–time
Foodlink F&B Holdings India Pvt. Ltd. was founded in 2003 by Sanjay Vazirani with the objective of driving excellence in the Indian Food & Beverage Service Industry. It started with small-scale events in Mumbai and kept raising the bar each time with sheer persistence and passion to gradually transform itself into a luxury catering brand to reckon with offering exclusively crafted culinary experiences from all around the world.

Over time, Foodlink has grown considerably in terms of verticals geographies and overall stature to become India’s largest and leading Food & Beverage Service Company, headquartered in Mumbai (India) and operating in 4 distinct verticals.
• Luxury Catering
• Luxury Banquets
• Institutional Catering
• Restaurants & Cloud Kitchens

By continuously evolving its offerings, Foodlink has created its niche in the sector with unparalleled growth and geographical diversification, it stands apart with its robust systems and processes and sharp focus on quality, bringing it the recognition and precious trust of the most discerning clientele from across the country & beyond.

Position : Senior Sales Manager / General Manager Sales

1. BUSINESS STRATEGY & PROFITABILITY (Level of Responsibility and Time & Effort spent - 25%)

· Communicate and lead the vision, mission and goals of Foodlink.

· Contribute to the business plan and strategy formulation to achieve the targeted growth.

· Understand the market economic environment and competitors and successfully sell against them.

· Processes and achieves revenue goals with a priority area in catering by actively selling and up-selling each business opportunity.

2. OPERATIONS MANAGEMENT (Level of Responsibility and Time & Effort spent - 45%)

· Manage the end-to-end Sales operation.

· Conducts daily sales calls to client database and Event planner.

· Develop, review and implement the menus as necessary.

· Innovate & plan for new menus & attractive food images.

· Respond to any changes in menus and service trends as dictated by the Clients.

· Follow up all business leads within specific time period to clients.

· Participates in all sales calls with members of sales team to acquire new business.

· Maintains positive relationships with existing and new clients to encourage repeat and recurring business.

· Co-ordinate with Client for Menu update, Operational recce, Infrastructural requirement, Estimate, Contract, and Payment schedules.

· Confirm final billing accuracy prior to and then process the final bill.

· Closes sales by collecting final amount as per guest signed feedback day of the event.

· Networks with event planners to encourage bookings.

· Co-ordinate with event coordinator to ensure event goes as per guest preference and company standards.

· Oversee all preparations for food quality, presentation as per client guideline.

· Ensure the set up are followed and executed according to the set standard.

· Coordinate with client vendors for their requirement to share the necessity departments.

· Support other members of the Sales Team, stepping in to assist in duties as appropriate.

· Conduct food tastings and evaluate food presentation.

· Responsible for evaluate presentation of all counter which promised to the client.

· Coordinate with event manager for layout of venue and smooth running of the kitchen by adequate supply of electricity, water and infrastructural requirements.

· Coordinate all department for accurate forecast of event.

· Work with the all teams and action improvement plans as necessary.

· Contribute to marketing presence on Social Media, such as Facebook and Instagram.

· Participate actively in recycling and energy saving initiatives.

· Co-ordinate with account department for Invoice and payment.

· Competition analysis and tracking to maintain brand position

· Manage vendor relationships.

· Addresses and resolves any issues or complaints during the event.

· Support to other department like Warehouse, Travel desk, Operation, Culinary, Accounts, Vendor management and Marketing for solving their queries.

· Attend and participate in staff meetings as required.

· Perform other duties, responsibilities, and special projects as assigned.

· Coordinate and participate in events, promotional activities, launches and activations.

3. GUEST SATISFACTION AND CLIENT RELATIONSHIP MANAGEMENT (Level of Responsibility and Time & Effort spent - 20%)

· Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate menus and implements operational changes as necessary.

· Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

· Maintain high visibility in the guest area, make personal contact with guests and assists them with any request or suggestions

· Maintain high visibility in the surrounding community and in the hospitality community to create brand awareness and value

· Support creation and implementation of best practices to ensure improvement in efficiency, productivity and profitability.