ob Responsibilities(JR) : 6 8 Areas
Actionable (4-6)
Meet Productivity benchmark and achieve target
Ensure strategic plans to achieve target based on the allocated FB and the NFB for business achievement
High level of engagement is required with branches since they are primary sourcing channel for gold loan
Monitor lead generation avenues and ensure there is no degrowth across all the channels. Close review on nil leakages of lead conversion
Transparency on reporting to supervisor in terms of all activity and updating of any issues that is being faced with any sourcing channels or FOS so that timely actions are being taken to ensure business continuity plan
Monitoring of FOS productivity
Gold loan is the only product wherein the customers walk in the branch and FOS is the face of the bank Hence FOS has a critical role to play
FOS should be abreast of the changes that is being effected in terms of product features, pricing, policy, process , compliance etc They are facing the customers at the FB and imperative that they are updated on the latest process and procedures
FOS management is critical in gold loan since the FOs is based out of FB and need to be ensured that their productivity is being met to break even the requirement for business required for a FB
Grooming the SO to keep them motivated by making them productive and making them aspire for higher business numbers
Successful Marketing Campaigns and enhance visibility in and around catchment
Gold loan has fierce competition from NBFC and PSU banks .It is important that the SM is well aware of the market potential and strategise the marketing activities as per the catchment requirement
Marketing creative's and collaterals to be aligned as per the geography ex: SURU, Metro and Urban markets
Making every marketing campaign a success
All relevant marketing collaterals to be displayed as per the banks guidelines to enhance visibility.
All relevant Collaterals to be made available with all channel partners to create visibility which should increase leads for enhanced business
Sales Process/ House Keeping /Lead Management/
Bank has laid down sales management process which are crucial to business ethics and audit requirement and each SM has to ensure same is being adhered
Cogent is platforms which is required to be updated at regular intervals to minute meeting with branches along with actionable of each stakeholders.
Visit to channels viz branches, DSA, alternate channels and ensure presence created along with addressing of their challenges and plan their business achievement
Meet gold loan customers and NTB customer and look forward feedback on product improvisation, process efficacy, appreciation for betterment of bank visibility as well as bring in improvement within banks policy
Updation of customer interaction feedback in Customer interaction platform so that the feedbacks can get actioned by the product team
Update on deferrals and ensure there is no audit remarks on the delays in submission of documents
Team management
Team management is key for success of any business. Hence it is critical that SM has to ensure that the team is every motivated and is in high spirits for delivering of business actionables

Planning of hiring and managing the churning of FOS is vital since this segment has high turn around's and ensuring that throughout the year there is no shortfall of resource.
Cross Sell
Understand customers overall need and assess opportunity of cross selling of any additional product other than gold loan