Job Description
Full job description
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
We are seeking a detail-oriented and strategic Sales Operations Analyst to join our team. This role is critical in driving the efficiency and effectiveness of our sales organization through data-driven insights and operational support. The ideal candidate will be responsible for territory planning and management, forecasting, pipeline management, and system/tool optimization to support business growth and performance.
What You Will Do
Territory Planning & Management
Develop, implement, and maintain sales territory models to ensure balanced workload and market coverage.
Partner with sales leadership to evaluate territory performance and make recommendations for optimization.
Forecasting & Reporting
Support the development and refinement of sales forecasts by analyzing historical trends, pipeline data, and sales activity.
Maintain and deliver regular reporting packages for sales leadership, including forecast accuracy, attainment, and trending analysis.
Collaborate with Finance and Sales to ensure alignment on forecast methodologies and targets.
Pipeline Management
Monitor pipeline health, coverage, and movement to provide visibility into sales performance and future revenue.
Identify gaps, risks, and opportunities within the funnel and recommend actions to improve conversion rates and deal velocity.
Support sales reps and managers with insights and tools to manage their pipelines effectively.
Systems & Tools Optimization
Serve as a key business user and administrator for CRM (e.g., Salesforce) and related sales systems.
Drive process improvements and system enhancements to streamline sales operations and improve user experience.
Coordinate with IT and vendors to test, implement, and train on new tools and system updates.
What You Will Bring
Bachelor’s degree in Business, Finance, Economics, or a related field preferred.
2–5 years of experience in Sales Operations, Business Operations, or a related analytical role.
Strong analytical skills with proficiency in Excel, Salesforce (or other CRM systems), Anaplan and BI/reporting tools (e.g., Tableau, Power BI)
Excellent communication and interpersonal skills with the ability to work across functions and levels.
Highly organized and detail-oriented with a proactive and problem-solving mindset.
In the United States, the base salary for this role ranges from $115,000 to $191,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
#li-remote
#B2
#li-MG1
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or ****** orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
We are seeking a detail-oriented and strategic Sales Operations Analyst to join our team. This role is critical in driving the efficiency and effectiveness of our sales organization through data-driven insights and operational support. The ideal candidate will be responsible for territory planning and management, forecasting, pipeline management, and system/tool optimization to support business growth and performance.
What You Will Do
Territory Planning & Management
Develop, implement, and maintain sales territory models to ensure balanced workload and market coverage.
Partner with sales leadership to evaluate territory performance and make recommendations for optimization.
Forecasting & Reporting
Support the development and refinement of sales forecasts by analyzing historical trends, pipeline data, and sales activity.
Maintain and deliver regular reporting packages for sales leadership, including forecast accuracy, attainment, and trending analysis.
Collaborate with Finance and Sales to ensure alignment on forecast methodologies and targets.
Pipeline Management
Monitor pipeline health, coverage, and movement to provide visibility into sales performance and future revenue.
Identify gaps, risks, and opportunities within the funnel and recommend actions to improve conversion rates and deal velocity.
Support sales reps and managers with insights and tools to manage their pipelines effectively.
Systems & Tools Optimization
Serve as a key business user and administrator for CRM (e.g., Salesforce) and related sales systems.
Drive process improvements and system enhancements to streamline sales operations and improve user experience.
Coordinate with IT and vendors to test, implement, and train on new tools and system updates.
What You Will Bring
Bachelor’s degree in Business, Finance, Economics, or a related field preferred.
2–5 years of experience in Sales Operations, Business Operations, or a related analytical role.
Strong analytical skills with proficiency in Excel, Salesforce (or other CRM systems), Anaplan and BI/reporting tools (e.g., Tableau, Power BI)
Excellent communication and interpersonal skills with the ability to work across functions and levels.
Highly organized and detail-oriented with a proactive and problem-solving mindset.
In the United States, the base salary for this role ranges from $115,000 to $191,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
#li-remote
#B2
#li-MG1
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or ****** orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
💡 Quick Summary
Seeking a career-building opportunity? The Sales Operations Analyst position is now open for candidates interested in the Insurance sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
