Job Description
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone.
We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
In this role, you will work closely with a multitude of internal teams to manage the day-to-day requests for account and opportunity administration and data maintenance. The ideal candidate will be a strong team player who is highly organized, intellectually curious, a fast learner, and able to move quickly while passionate about high work volume.
Become an integral part of a high-energy, fast-paced team with significant opportunities to make a positive impact on the business!
Responsibilities:
• Resolve issues on user access, account data, quoting, and opportunity booking.
• Act as a point of contact in all aspects of the account management, transaction processing from opportunity to booking, including educating and training Sales on the use of systems and processes.
• Document recurring issues logged by internal teams.
• Work one-on-one with Sales to structure quotes and to certify company standards are followed accordingly.
• Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year-end.
• Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
• Assist Sales with completing quotes including providing ad-hoc training when needed
• Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools
• Resolve system access issues or proactively address ongoing field system access needs
• Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing).
• Work cross-functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
• Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
• Communicate and collaborate on process challenges with internal teams for process efficiencies.
• Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.
Requirements: I’ve already done that or have that!
• Bachelor’s Degree in Business or equivalent practical experience
• 1-2 years of hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users
• Strong knowledge and experience in Sales Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
• Ability to manage multiple, competing priorities with management support
• Outstanding attention to detail, accuracy and timely adherence to deadlines
• Ability to adapt to changing processes and follow them, as well as suggest changes where needed
• Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
• Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
• Strong analytical skills – ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
• Possess critical thinking – ability to justify and validate the accuracy of all booking documents
• Ability to work under pressure
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, ****** orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
India
Base Pay: INR 1,000,000.00 - 1,375,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com
We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
In this role, you will work closely with a multitude of internal teams to manage the day-to-day requests for account and opportunity administration and data maintenance. The ideal candidate will be a strong team player who is highly organized, intellectually curious, a fast learner, and able to move quickly while passionate about high work volume.
Become an integral part of a high-energy, fast-paced team with significant opportunities to make a positive impact on the business!
Responsibilities:
• Resolve issues on user access, account data, quoting, and opportunity booking.
• Act as a point of contact in all aspects of the account management, transaction processing from opportunity to booking, including educating and training Sales on the use of systems and processes.
• Document recurring issues logged by internal teams.
• Work one-on-one with Sales to structure quotes and to certify company standards are followed accordingly.
• Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year-end.
• Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
• Assist Sales with completing quotes including providing ad-hoc training when needed
• Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools
• Resolve system access issues or proactively address ongoing field system access needs
• Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing).
• Work cross-functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
• Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
• Communicate and collaborate on process challenges with internal teams for process efficiencies.
• Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.
Requirements: I’ve already done that or have that!
• Bachelor’s Degree in Business or equivalent practical experience
• 1-2 years of hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users
• Strong knowledge and experience in Sales Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
• Ability to manage multiple, competing priorities with management support
• Outstanding attention to detail, accuracy and timely adherence to deadlines
• Ability to adapt to changing processes and follow them, as well as suggest changes where needed
• Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
• Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
• Strong analytical skills – ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
• Possess critical thinking – ability to justify and validate the accuracy of all booking documents
• Ability to work under pressure
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, ****** orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
India
Base Pay: INR 1,000,000.00 - 1,375,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com
💡 Quick Summary
Seeking a career-building opportunity? The Sales Operations Support Analyst position is now open for candidates interested in the Counter Sales Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
