Job Description
Job Description :
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Handle a team of Telesales Executives( TSEs) , Field Sales Executives (FSEs) Responsible to hire TSEs through HR. Responsible to train the TSEs & help to acquire selling skills Provide On job training to new joinees & maintain low iteration levels Should possess zeal to drive numbers aggressively Teams to be driven on Sales Targets , achieve Goal sheets, daily , weekly & monthly target achievements Must ensure Fincon targets are met across all various products viz. TERM (INSTA , JUMBO & Smart EMI ) ,Smart Pay, RTO , LE & Upgrade, Forex , TPP ( ONE Assists & GHI ) TSE to achieve/met their daily productivity benchmarks which needs to be monitored. Ensure teams are explained on the targets and driven on daily ,weekly, monthly targets Regular review to be conducted to ensure targets are achieved. Ensure all KO benchmarks are adhered & met. Incumbent needs to ensure that the product mix is driven along with the requisite productivity per resource so that COA are well under control, eventually, making the channel highly profitable. Ensure all TSEs are educated on PLP earning. Help TSEs to achieve set target & meet their required productivity. Product mix has to be chosen in such a way to have reduced cost of acquisition & make the channel profitable. Ensure teams earn PLP & focus on average PLP earning of the team. Resolving customer complaints received from complaints team with appropriate closures Complaints to be handled & addressed on time. Ensure there is no Miscommunication or mishandling of customer information. Incumbent to have eye on Quality & ensure team is driven on this perspective Doing call barging/sampling & improving pitch for callers to gauge there is no mis selling. Engage in sharing feedbacks at regular intervals to TSE's Call barging & calls to customers to happen regularly. Ensure no miscommunication or misell is happening at the TSE level. Iteration level to be kept in checked Should have end to end process & product knowledge Monitoring logger related activities and keeping things under control SMs to have eye on Quality & ensure logger information is maintained. Ensure level check confirmation is taken correctly & is closely being monitored
Skills
Should possess Sales Skills
Ability to attain targets and ability to work under pressure
Good product and process knowledge
Coaching and mentoring
Team Management Skills
Proactive & Self motivated
2.00-3.00 Years
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Handle a team of Telesales Executives( TSEs) , Field Sales Executives (FSEs) Responsible to hire TSEs through HR. Responsible to train the TSEs & help to acquire selling skills Provide On job training to new joinees & maintain low iteration levels Should possess zeal to drive numbers aggressively Teams to be driven on Sales Targets , achieve Goal sheets, daily , weekly & monthly target achievements Must ensure Fincon targets are met across all various products viz. TERM (INSTA , JUMBO & Smart EMI ) ,Smart Pay, RTO , LE & Upgrade, Forex , TPP ( ONE Assists & GHI ) TSE to achieve/met their daily productivity benchmarks which needs to be monitored. Ensure teams are explained on the targets and driven on daily ,weekly, monthly targets Regular review to be conducted to ensure targets are achieved. Ensure all KO benchmarks are adhered & met. Incumbent needs to ensure that the product mix is driven along with the requisite productivity per resource so that COA are well under control, eventually, making the channel highly profitable. Ensure all TSEs are educated on PLP earning. Help TSEs to achieve set target & meet their required productivity. Product mix has to be chosen in such a way to have reduced cost of acquisition & make the channel profitable. Ensure teams earn PLP & focus on average PLP earning of the team. Resolving customer complaints received from complaints team with appropriate closures Complaints to be handled & addressed on time. Ensure there is no Miscommunication or mishandling of customer information. Incumbent to have eye on Quality & ensure team is driven on this perspective Doing call barging/sampling & improving pitch for callers to gauge there is no mis selling. Engage in sharing feedbacks at regular intervals to TSE's Call barging & calls to customers to happen regularly. Ensure no miscommunication or misell is happening at the TSE level. Iteration level to be kept in checked Should have end to end process & product knowledge Monitoring logger related activities and keeping things under control SMs to have eye on Quality & ensure logger information is maintained. Ensure level check confirmation is taken correctly & is closely being monitored
Skills
Should possess Sales Skills
Ability to attain targets and ability to work under pressure
Good product and process knowledge
Coaching and mentoring
Team Management Skills
Proactive & Self motivated
2.00-3.00 Years
💡 Quick Summary
Seeking a career-building opportunity? The Sales Quality Mgr|Pymt Business position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.