Job Description
• Job Responsibilities(JR) : 6 8 Areas
Actionable (4-6)
Handle a team of Telesales Executives( TSEs) , Field Sales Executives (FSEs)
Responsible to hire TSEs through HR
• Responsible to train the TSEs & help to acquire selling skills
Provide On job training to new joinees & maintain low iteration levels
Should possess zeal to drive numbers aggressively
Teams to be driven on Sales Targets , achieve Goal sheets, daily , weekly & monthly target achievements
Must ensure Fincon targets are met across all various products viz
• TERM (INSTA , JUMBO & Smart EMI ) ,Smart Pay, RTO , LE & Upgrade, Forex , TPP ( ONE Assists & GHI )
TSE to achieve/met their daily productivity benchmarks which needs to be monitored
• Ensure teams are explained on the targets and driven on daily ,weekly, monthly targets
Regular review to be conducted to ensure targets are achieved
• Ensure all KO benchmarks are adhered & met
• Incumbent needs to ensure that the product mix is driven along with the requisite productivity per resource so that COA are well under control, eventually, making the channel highly profitable
• Ensure all TSEs are educated on PLP earning
• Help TSEs to achieve set target & meet their required productivity
• Product mix has to be chosen in such a way to have reduced cost of acquisition & make the channel profitable
• Ensure teams earn PLP & focus on average PLP earning of the team
• Resolving customer complaints received from complaints team with appropriate closures
Complaints to be handled & addressed on time
• Ensure there is no Miscommunication or mishandling of customer information
• Incumbent to have eye on Quality & ensure team is driven on this perspective
Doing call barging/sampling & improving pitch for callers to gauge there is no mis selling
• Engage in sharing feedbacks at regular intervals to TSE`s
Call barging & calls to customers to happen regularly
• Ensure no miscommunication or misell is happening at the TSE level
• Iteration level to be kept in checked
Should have end to end process & product knowledge
Monitoring logger related activities and keeping things under control
SMs to have eye on Quality & ensure logger information is maintained
• Ensure level check confirmation is taken correctly & is closely being monitored
Actionable (4-6)
Handle a team of Telesales Executives( TSEs) , Field Sales Executives (FSEs)
Responsible to hire TSEs through HR
• Responsible to train the TSEs & help to acquire selling skills
Provide On job training to new joinees & maintain low iteration levels
Should possess zeal to drive numbers aggressively
Teams to be driven on Sales Targets , achieve Goal sheets, daily , weekly & monthly target achievements
Must ensure Fincon targets are met across all various products viz
• TERM (INSTA , JUMBO & Smart EMI ) ,Smart Pay, RTO , LE & Upgrade, Forex , TPP ( ONE Assists & GHI )
TSE to achieve/met their daily productivity benchmarks which needs to be monitored
• Ensure teams are explained on the targets and driven on daily ,weekly, monthly targets
Regular review to be conducted to ensure targets are achieved
• Ensure all KO benchmarks are adhered & met
• Incumbent needs to ensure that the product mix is driven along with the requisite productivity per resource so that COA are well under control, eventually, making the channel highly profitable
• Ensure all TSEs are educated on PLP earning
• Help TSEs to achieve set target & meet their required productivity
• Product mix has to be chosen in such a way to have reduced cost of acquisition & make the channel profitable
• Ensure teams earn PLP & focus on average PLP earning of the team
• Resolving customer complaints received from complaints team with appropriate closures
Complaints to be handled & addressed on time
• Ensure there is no Miscommunication or mishandling of customer information
• Incumbent to have eye on Quality & ensure team is driven on this perspective
Doing call barging/sampling & improving pitch for callers to gauge there is no mis selling
• Engage in sharing feedbacks at regular intervals to TSE`s
Call barging & calls to customers to happen regularly
• Ensure no miscommunication or misell is happening at the TSE level
• Iteration level to be kept in checked
Should have end to end process & product knowledge
Monitoring logger related activities and keeping things under control
SMs to have eye on Quality & ensure logger information is maintained
• Ensure level check confirmation is taken correctly & is closely being monitored
💡 Quick Summary
Seeking a career-building opportunity? The Sales Quality Mgr|Pymt Business Apply position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
