You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence. Your Role
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders. Your Responsibilities
 To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring
prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable
customer deals.
 To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business
Development teams, including pricing decisions.
 To monitor competition by gathering current marketplace information on pricing + products.
 To report customer feedback to the CCL team, supporting resolutions as required.
 To align with CCL colleagues when onboarding new customers.
 To maintain + update the most relevant customer information in internal systems.
 To regularly review customer portfolios with the CCL Managers + team.
 To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in
close collaboration with the CCL. Your Skills and Experiences