Job Description
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
As a Sales Specialist within our close-knit B2B team, you’ll take an active role in expanding and strengthening our business customer base. In this role, you’ll work collaboratively with the wider team to build strong customer connections and deliver targeted outbound call campaigns that drive short- to medium-term sales outcomes.
You’ll use strong questioning and communication skills to understand customer needs and clearly present the Officeworks value proposition. As the first point of contact for new enquiries, you’ll qualify leads, gather valuable insights, and direct opportunities to the right internal teams—ensuring a smooth transition and an exceptional customer experience.
You’ll be supported by great leadership and training, all within a team dedicated to setting you up for success. This is a full-time, hybrid role with a minimum of three days in the office each week, and the remaining days working from home.
This position is offered as a 12-month contract.
About you
You are a customer-focused individual who is passionate about delivering exceptional service and experiences. You thrive on building rapport, have outstanding communication skills, and enjoy connecting people with the right solutions.
In addition, you will bring:
Previous experience in customer service or a sales environment
Strong planning and organisational skills
An approachable, curious, and outgoing personality, with the ability to connect with a wide range of people
Persistence and patience, with the resilience to handle customer rejection
Accurate and efficient data entry skills, along with the ability to gather and record meaningful insights
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group
Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
As a Sales Specialist within our close-knit B2B team, you’ll take an active role in expanding and strengthening our business customer base. In this role, you’ll work collaboratively with the wider team to build strong customer connections and deliver targeted outbound call campaigns that drive short- to medium-term sales outcomes.
You’ll use strong questioning and communication skills to understand customer needs and clearly present the Officeworks value proposition. As the first point of contact for new enquiries, you’ll qualify leads, gather valuable insights, and direct opportunities to the right internal teams—ensuring a smooth transition and an exceptional customer experience.
You’ll be supported by great leadership and training, all within a team dedicated to setting you up for success. This is a full-time, hybrid role with a minimum of three days in the office each week, and the remaining days working from home.
This position is offered as a 12-month contract.
About you
You are a customer-focused individual who is passionate about delivering exceptional service and experiences. You thrive on building rapport, have outstanding communication skills, and enjoy connecting people with the right solutions.
In addition, you will bring:
Previous experience in customer service or a sales environment
Strong planning and organisational skills
An approachable, curious, and outgoing personality, with the ability to connect with a wide range of people
Persistence and patience, with the resilience to handle customer rejection
Accurate and efficient data entry skills, along with the ability to gather and record meaningful insights
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group
💡 Quick Summary
Seeking a career-building opportunity? The Sales Specialist position is now open for candidates interested in the Counter Sales Jobs sector. This role in North Rocks offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
