Job Description
Overview
To provide administrative support to the regional team in the management of customer and supplier orderbooks. To work closely with suppliers and customers to build strong working partnerships and assist with the development of new and existing business in line with the company objectives and targets.
Detail
To respond to incoming customer sales enquiries via telephone and email promptly and efficiently
To respond to general enquiries in conjunction with the sales team member by providing information to stakeholders, including but not limited to pricing, product availability, order updates and sample requests.
To process customer and supplier purchase orders and coordinate delivery of materials in line with customer and supplier requirements
To manage the open orders to ensure that deliveries are made in line with expected dates and updated where required
To liaise with supplier and logistics partners to manage notice of deliveries with the customer base
To provide reporting to the sales team or business where applicable
To attend on an ad-hoc basis customer and supplier visits
To ensure that invoice queries and credit requests are processed in a timely manner and in line with the company procedures
To assist with the management of the relevant sales office calendar
To provide back up and support to other sales support coordinators within the business, in the event of planned and unplanned absence
To work with key contacts at main suppliers to ensure order book is accurate and up to date
To coordinate hospitality, travel and accommodation requirements for regional events and functions
To provide front of house cover for internal and external office meetings
To maintain the customer and supplier database ensuring that it is accurate and up to date at all times
Any other duty deemed necessary by the management team to assist in the running of the business
Essential
Previous relevant experience in a sales support role
Demonstrable experience of sales and purchase order processing using ERP systems
Good communication and interpersonal skills
Ability to build and maintain relationships with stakeholders at all levels
Well-developed call handling skills
Ability to take initiative in identifying and communicating system and process improvement opportunities
Experience of developing and maintaining databases
Good administration, organisational and time management skills
Ability to work accurately and quickly under pressure and make correct decisions
Ability to work effectively and proactively as part of a team and on an individual basis
Excellent numerical skills
Strong attention to detail
Proficient use of all Microsoft applications
Must reside within a commutable distance from the office
Desirable
Demonstrable experience of data analysis
Experience of prospecting or cold calling
Knowledge of the Timber and or building products market
Customer account management
Benefits
Annual company bonus scheme
25 days’ holiday, increasing by 1 day every 2 years, up to a maximum of 30 days
Annual leave purchase scheme - option to buy an additional 3 days’
Employee Assistant Programme (EAP)
Cycle to work scheme
Office car parking
Enhanced Sick Pay
Life assurance
Smart casual attire and dress down Fridays
All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so
To provide administrative support to the regional team in the management of customer and supplier orderbooks. To work closely with suppliers and customers to build strong working partnerships and assist with the development of new and existing business in line with the company objectives and targets.
Detail
To respond to incoming customer sales enquiries via telephone and email promptly and efficiently
To respond to general enquiries in conjunction with the sales team member by providing information to stakeholders, including but not limited to pricing, product availability, order updates and sample requests.
To process customer and supplier purchase orders and coordinate delivery of materials in line with customer and supplier requirements
To manage the open orders to ensure that deliveries are made in line with expected dates and updated where required
To liaise with supplier and logistics partners to manage notice of deliveries with the customer base
To provide reporting to the sales team or business where applicable
To attend on an ad-hoc basis customer and supplier visits
To ensure that invoice queries and credit requests are processed in a timely manner and in line with the company procedures
To assist with the management of the relevant sales office calendar
To provide back up and support to other sales support coordinators within the business, in the event of planned and unplanned absence
To work with key contacts at main suppliers to ensure order book is accurate and up to date
To coordinate hospitality, travel and accommodation requirements for regional events and functions
To provide front of house cover for internal and external office meetings
To maintain the customer and supplier database ensuring that it is accurate and up to date at all times
Any other duty deemed necessary by the management team to assist in the running of the business
Essential
Previous relevant experience in a sales support role
Demonstrable experience of sales and purchase order processing using ERP systems
Good communication and interpersonal skills
Ability to build and maintain relationships with stakeholders at all levels
Well-developed call handling skills
Ability to take initiative in identifying and communicating system and process improvement opportunities
Experience of developing and maintaining databases
Good administration, organisational and time management skills
Ability to work accurately and quickly under pressure and make correct decisions
Ability to work effectively and proactively as part of a team and on an individual basis
Excellent numerical skills
Strong attention to detail
Proficient use of all Microsoft applications
Must reside within a commutable distance from the office
Desirable
Demonstrable experience of data analysis
Experience of prospecting or cold calling
Knowledge of the Timber and or building products market
Customer account management
Benefits
Annual company bonus scheme
25 days’ holiday, increasing by 1 day every 2 years, up to a maximum of 30 days
Annual leave purchase scheme - option to buy an additional 3 days’
Employee Assistant Programme (EAP)
Cycle to work scheme
Office car parking
Enhanced Sick Pay
Life assurance
Smart casual attire and dress down Fridays
All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so
💡 Quick Summary
Seeking a career-building opportunity? The Sales Support Coordinator position is now open for candidates interested in the Counter Sales Jobs sector. This role in Bristol offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
