Sales Support Specialist

Description
:
General information:As a Sales Support Specialist you will support the Sales organization and customers throughout the Offers / Quotation process from reviewing customer's requirements, preparing technical offers / descriptions of the applied products and technology, Benefits, determining cost advantages, preparing documentation, and serving key technical resources in the assigned area

Responsibilities:
Determine most technical appropriate and cost-effective solutions. Customer satisfaction improvement. Offers & quotations standardization & competence development. Collaborate across the Sales support team in offering solutions to country / region specific customers. Close collaboration with the local sales managers responsible for the global market. Know-how sharing & cross-collaboration. Analyze customer needs through general market info and information provided by Service FES/Territory Managers. Ensure all proposals follow relevant Hitachi Energy Procedures and guidelines. Rationalize terms and conditions.

Review and analyze the offers/quotations technical documents and requirements and identifies the scope of supply, configuration of the product with relevant options, prepares list of technical deviations and clarifications, prepares data sheets, prepares comments to customer's technical specifications including quality plans, painting specifications, document lists, etc.
Preparation of complete technical & commercial quotation considering different strategies through SAP. Assist the local SM's SMs during offers/quotations for adequate follow-up and proper answers during the offer clarification process. Coordinating with multiple functions (Design, Project management, SCM etc.) as part of tendering activity. Lost proposal analysis to obtain better future offering. Accountable for technical expertise and accuracy of the deliverables. Prepare overview file for overdues (e.g.

SAP transaction:
FBL5N). Complete order handling activities from receipt of purchase order till payment receipt from customer. This includes commissioning of the delivery as well.

Your background:
Electrical Engineer with 3 to 5 years of professional work experience in GCB or GIS or EPC. Technical or commercial background on university level or equivalent. Experienced in SAP is mandatory. Multi culture experience is a benefit. Excellent communication skills & German Language will be added advantage. Sales with in-depth order handling experience will be added advantage

India
Tamil Nadu
Chennai Show on map Get directions