Job Description
Primary Duties / Responsibilities
•
• Liaison
between sales teams and other functional groups such as Product Management, CPQ, Transformation Office.
• Ensure
that the Service Level Agreements (SLAs) are met in accordance with business goals
• Uses
pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email.
• Document
and track status of inquiries and coordinate appropriate responses with a customer centric approach.
• Develops
and fosters alignment with sales team members as needed
• Utilizes
CRM system and other applications to manage and assist sales teams with pre-sales support.
• Promotes
team environment by assisting with training and development of novice employees to enhance skills and abilities in performance of their duties.
• Works
with Sales Rep to prepare direct to Citrix price quotations, complete order sheets, and verify accuracy of each line item.
• Works
with Sales Rep to assist in the preparation of sales exceptions in Salesforce..
• Ability
to identify and explain ELA program and customers’ agreement level.
• Support
inquiries for various Citrix product lines, programs and promotions.
• Adhere
to existing operational processes for handling escalations and other follow up scenarios.
• Must
be able to work USA EST.
• Provide
accurate resolution along with the correct cause of the issue.
• Connect
directly with Citrix sales personnel and build effective working relationships while solving their issues.
• Qualifications (Knowledge, Skills, Abilities)
•
• Excellent
communication skills with strong relationship building skills.
• Ability
to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
• Intermediate
level of expertise using Salesforce and CPQ
• Must
possess excellent verbal, written, telephone communication, and analytical skills.
• Ability
to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers.
experience
5
•
• Liaison
between sales teams and other functional groups such as Product Management, CPQ, Transformation Office.
• Ensure
that the Service Level Agreements (SLAs) are met in accordance with business goals
• Uses
pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email.
• Document
and track status of inquiries and coordinate appropriate responses with a customer centric approach.
• Develops
and fosters alignment with sales team members as needed
• Utilizes
CRM system and other applications to manage and assist sales teams with pre-sales support.
• Promotes
team environment by assisting with training and development of novice employees to enhance skills and abilities in performance of their duties.
• Works
with Sales Rep to prepare direct to Citrix price quotations, complete order sheets, and verify accuracy of each line item.
• Works
with Sales Rep to assist in the preparation of sales exceptions in Salesforce..
• Ability
to identify and explain ELA program and customers’ agreement level.
• Support
inquiries for various Citrix product lines, programs and promotions.
• Adhere
to existing operational processes for handling escalations and other follow up scenarios.
• Must
be able to work USA EST.
• Provide
accurate resolution along with the correct cause of the issue.
• Connect
directly with Citrix sales personnel and build effective working relationships while solving their issues.
• Qualifications (Knowledge, Skills, Abilities)
•
• Excellent
communication skills with strong relationship building skills.
• Ability
to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
• Intermediate
level of expertise using Salesforce and CPQ
• Must
possess excellent verbal, written, telephone communication, and analytical skills.
• Ability
to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers.
experience
5
💡 Quick Summary
Seeking a career-building opportunity? The Sales SupportSAVE position is now open for candidates interested in the MIS Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.