Job Description
Role Overview
We are hiring a Team Lead Inside Sales to manage and drive performance of a frontline inside sales team handling inbound leads and revenue conversion.
This is a strong execution + people leadership role for someone who has led inside sales teams in B2C/D2C environments, understands numbers deeply, and can consistently deliver revenue through disciplined follow-ups, coaching, and CRM-driven execution.
Key Responsibilities
Revenue & Team Performance
● Own daily, weekly, and monthly revenue targets for the assigned team
● Drive conversion %, closure rates, and AOV through active monitoring and coaching
● Ensure team meets productivity, utilization, and SLA benchmarks
● Identify and plug revenue leakage, opportunity loss, and productivity gaps
Inside Sales & Call Center Execution
● Manage a team of Inside Sales Executives (ICs)
● Monitor calls, follow-ups, and pipeline movement, and disposition quality
● Ensure strict adherence to sales processes, scripts, and call quality standards
● Actively track and reduce missed follow-ups, shrinkage, and idle time
● Own execution discipline on rosters, schedules, and daily sales hygiene
CRM & Funnel Discipline
● Ensure 100% usage of CRM systems (Zoho / Salesforce / Freshdesk or similar)
● Maintain clean pipelines, accurate statuses, and timely updates
● Track KPIs such as lead response time (FRT), conversions, AOV, and agent productivity
● Drive RCA for funnel drop-offs, FRT misses, and conversion dips
Coaching, Performance & Team Health
● Conduct regular call audits, feedback sessions, and performance reviews
● Coach teams on objection handling, consultative selling, upselling, and closures
● Own new joiner ramp-up, performance improvement plans (PIPs), and skill uplift
● Proactively manage attrition, morale, and team stability
Cross-Functional Coordination
● Coordinate with Marketing on lead quality feedback
● Work closely with Sales Manager on targets, escalations, and improvements
● Partner with QA / Training teams to improve overall sales effectiveness
What we are Looking For
● 5+ years of experience in Inside Sales / Telesales (B2C or D2C)
● 4 years of people management experience (leading ICs)
● Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.)
● Strong understanding of CRM-driven sales funnels
● Proven ability to consistently hit team targets
● Hands-on experience with inbound sales, follow-ups, and consultative selling
● Strong coaching, communication, and performance management skills
Nice to Have
● Experience in luxury retail, gems/jewellery, or premium international D2C brands
● Exposure to global customers (GCC, US, SEA markets)
● Experience managing teams across time zones or international markets
We are hiring a Team Lead Inside Sales to manage and drive performance of a frontline inside sales team handling inbound leads and revenue conversion.
This is a strong execution + people leadership role for someone who has led inside sales teams in B2C/D2C environments, understands numbers deeply, and can consistently deliver revenue through disciplined follow-ups, coaching, and CRM-driven execution.
Key Responsibilities
Revenue & Team Performance
● Own daily, weekly, and monthly revenue targets for the assigned team
● Drive conversion %, closure rates, and AOV through active monitoring and coaching
● Ensure team meets productivity, utilization, and SLA benchmarks
● Identify and plug revenue leakage, opportunity loss, and productivity gaps
Inside Sales & Call Center Execution
● Manage a team of Inside Sales Executives (ICs)
● Monitor calls, follow-ups, and pipeline movement, and disposition quality
● Ensure strict adherence to sales processes, scripts, and call quality standards
● Actively track and reduce missed follow-ups, shrinkage, and idle time
● Own execution discipline on rosters, schedules, and daily sales hygiene
CRM & Funnel Discipline
● Ensure 100% usage of CRM systems (Zoho / Salesforce / Freshdesk or similar)
● Maintain clean pipelines, accurate statuses, and timely updates
● Track KPIs such as lead response time (FRT), conversions, AOV, and agent productivity
● Drive RCA for funnel drop-offs, FRT misses, and conversion dips
Coaching, Performance & Team Health
● Conduct regular call audits, feedback sessions, and performance reviews
● Coach teams on objection handling, consultative selling, upselling, and closures
● Own new joiner ramp-up, performance improvement plans (PIPs), and skill uplift
● Proactively manage attrition, morale, and team stability
Cross-Functional Coordination
● Coordinate with Marketing on lead quality feedback
● Work closely with Sales Manager on targets, escalations, and improvements
● Partner with QA / Training teams to improve overall sales effectiveness
What we are Looking For
● 5+ years of experience in Inside Sales / Telesales (B2C or D2C)
● 4 years of people management experience (leading ICs)
● Experience in high-ticket or consultative sales (edtech, fintech, insurance, luxury, BPO, wellness, etc.)
● Strong understanding of CRM-driven sales funnels
● Proven ability to consistently hit team targets
● Hands-on experience with inbound sales, follow-ups, and consultative selling
● Strong coaching, communication, and performance management skills
Nice to Have
● Experience in luxury retail, gems/jewellery, or premium international D2C brands
● Exposure to global customers (GCC, US, SEA markets)
● Experience managing teams across time zones or international markets
💡 Quick Summary
Seeking a career-building opportunity? The Sales Team Lead position is now open for candidates interested in the Counter Sales Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
