Job Description
Job Title: Team Leader / Floor Manager – TelesalesOrganization: Gautam AyurvedaLocation: Delhi (Laxmi Nagar Branch)
Job Overview
Gautam Ayurveda is seeking an experienced Team Leader / Floor Manager – Telesales to manage and supervise the telesales team responsible for selling Ayurvedic healthcare products. The role involves monitoring daily call operations, guiding telesales executives, ensuring target achievement, improving conversion rates, and maintaining high customer service standards.
The ideal candidate should have strong leadership skills, experience in call center or telesales operations, and the ability to drive team performance through training, monitoring, and motivation.
Key Responsibilities
Supervise and manage the daily operations of the telesales team (inbound and outbound calls).
Monitor call quality, conversion rates, and sales performance of telesales executives.
Set and track daily, weekly, and monthly sales targets for the team.
Provide training, coaching, and guidance to team members to improve communication and sales techniques.
Ensure proper lead allocation, follow-ups, and CRM updates by the team.
Handle escalated customer queries or complaints professionally.
Analyze call reports, CRM data, and sales metrics to improve team performance.
Conduct daily team briefings and performance reviews.
Coordinate with management, marketing team, and doctors/consultants for campaign execution and product knowledge updates.
Maintain discipline, attendance, and productivity on the telesales floor.
Required Skills & Qualifications
Minimum 3–5 years of experience in telesales or call center operations, with at least 1–2 years in a team leadership role.
Experience in healthcare, Ayurvedic products, wellness services, or similar industries preferred.
Excellent communication skills in Hindi and English.
Strong team management, leadership, and motivational skills.
Experience with CRM systems, call monitoring tools, and sales reporting.
Ability to analyze sales data and improve conversion strategies.
Good problem-solving and customer handling abilities.
Key Competencies
Team Leadership & Performance Management
Sales Strategy & Conversion Optimization
Call Quality Monitoring
CRM & Lead Management
Customer Relationship Management
Training & Team Development
Preferred Candidate Profile
Prior experience managing telesales teams in healthcare or Ayurvedic clinics.
Ability to drive revenue growth and improve team productivity.
Strong organizational and operational management skills.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Food provided
Health insurance
Work Location: In person
Job Overview
Gautam Ayurveda is seeking an experienced Team Leader / Floor Manager – Telesales to manage and supervise the telesales team responsible for selling Ayurvedic healthcare products. The role involves monitoring daily call operations, guiding telesales executives, ensuring target achievement, improving conversion rates, and maintaining high customer service standards.
The ideal candidate should have strong leadership skills, experience in call center or telesales operations, and the ability to drive team performance through training, monitoring, and motivation.
Key Responsibilities
Supervise and manage the daily operations of the telesales team (inbound and outbound calls).
Monitor call quality, conversion rates, and sales performance of telesales executives.
Set and track daily, weekly, and monthly sales targets for the team.
Provide training, coaching, and guidance to team members to improve communication and sales techniques.
Ensure proper lead allocation, follow-ups, and CRM updates by the team.
Handle escalated customer queries or complaints professionally.
Analyze call reports, CRM data, and sales metrics to improve team performance.
Conduct daily team briefings and performance reviews.
Coordinate with management, marketing team, and doctors/consultants for campaign execution and product knowledge updates.
Maintain discipline, attendance, and productivity on the telesales floor.
Required Skills & Qualifications
Minimum 3–5 years of experience in telesales or call center operations, with at least 1–2 years in a team leadership role.
Experience in healthcare, Ayurvedic products, wellness services, or similar industries preferred.
Excellent communication skills in Hindi and English.
Strong team management, leadership, and motivational skills.
Experience with CRM systems, call monitoring tools, and sales reporting.
Ability to analyze sales data and improve conversion strategies.
Good problem-solving and customer handling abilities.
Key Competencies
Team Leadership & Performance Management
Sales Strategy & Conversion Optimization
Call Quality Monitoring
CRM & Lead Management
Customer Relationship Management
Training & Team Development
Preferred Candidate Profile
Prior experience managing telesales teams in healthcare or Ayurvedic clinics.
Ability to drive revenue growth and improve team productivity.
Strong organizational and operational management skills.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Food provided
Health insurance
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Sales Team Leader position is now open for candidates interested in the Hindi Call Center Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hindi Call Center Jobs is a plus.