Job Description
Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.
Highlights of some of the key achievements of the Customer team at Saleshandy.
• Achieved an NPS score of 30.
• Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery portals.
• Adding more than 300 customers every month.
Up next, the challenges we are looking forward to solving:
• Hitting 100k MRR goal (Adding 500 new customers a month)
• Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
• Structuring the team to specialize on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.
Now your turn,
Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?
If yes, this opportunity will appeal to you.
What will I be doing?
• Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound queries.
Highlights of some of the key achievements of the Customer team at Saleshandy.
• Achieved an NPS score of 30.
• Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery portals.
• Adding more than 300 customers every month.
Up next, the challenges we are looking forward to solving:
• Hitting 100k MRR goal (Adding 500 new customers a month)
• Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
• Structuring the team to specialize on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.
Now your turn,
Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?
If yes, this opportunity will appeal to you.
What will I be doing?
• Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound queries.
💡 Quick Summary
Seeking a career-building opportunity? The SAVE Customer Success Executive| in Allied|IT position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
