Job Description
Role Description:
Deutsche Bank has over 100k physical and virtual desktop endpoints. The Head of Desktop Operations and SRE is accountable for providing operational support of the Bank's Desktop and Virtual products and services. Their primary accountability is focused on the day-to-day deployment and operation of the production desktop environments, but they would also need to work closely with the product teams to ensure that new products are fit for purpose and production ready.
Management of the key operating touch points with the end user will also be paramount and will require close collaboration and partnership with Product Managers, Project Manager and Engineering.
These touch points are defined as:
• Product Management: Owning specific products and their associated strategy within EUC technology portfolio ensuring total cost of ownership is appropriately managed
• Engineering: Development of EUC technologies in line with the Bank's formal design principles and controls
• SRE: Provides the operations and maintenance for the core end user technology 24.7. Focused on delivering high levels of stability, proactive operations, and preventative measures
• Project Management: Working closely across all C&D products to plan and manage deliverable, budget, risk, implementation, and enhancements
The ideal candidate will have experience as a manager of managers, and be able to lead and motivate. They will also have experience as L2/L3 Desktop Support or Desktop Engineering. They need a strong understanding of incident management, problem management, and other ITIL processes.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Provide combined Level 2 (Stability) and Level 3 (SRE) operational support for the Bank's Desktop & VDI Products
• Holistic deployment to all Deutsche Bank colleagues of the Bank's Desktop & VDI technology
• Manage and run production environments that deliver the Bank's Desktop & VDI products at the L3 layer
• Maintain and execute all DR activities in support of in scope products
• Management and provision of operational oversight of any managed service operations staff from any 3rd party vendor for relevant products and services
• Partner with the Service Availability team to ensure transparency and
Deutsche Bank has over 100k physical and virtual desktop endpoints. The Head of Desktop Operations and SRE is accountable for providing operational support of the Bank's Desktop and Virtual products and services. Their primary accountability is focused on the day-to-day deployment and operation of the production desktop environments, but they would also need to work closely with the product teams to ensure that new products are fit for purpose and production ready.
Management of the key operating touch points with the end user will also be paramount and will require close collaboration and partnership with Product Managers, Project Manager and Engineering.
These touch points are defined as:
• Product Management: Owning specific products and their associated strategy within EUC technology portfolio ensuring total cost of ownership is appropriately managed
• Engineering: Development of EUC technologies in line with the Bank's formal design principles and controls
• SRE: Provides the operations and maintenance for the core end user technology 24.7. Focused on delivering high levels of stability, proactive operations, and preventative measures
• Project Management: Working closely across all C&D products to plan and manage deliverable, budget, risk, implementation, and enhancements
The ideal candidate will have experience as a manager of managers, and be able to lead and motivate. They will also have experience as L2/L3 Desktop Support or Desktop Engineering. They need a strong understanding of incident management, problem management, and other ITIL processes.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Provide combined Level 2 (Stability) and Level 3 (SRE) operational support for the Bank's Desktop & VDI Products
• Holistic deployment to all Deutsche Bank colleagues of the Bank's Desktop & VDI technology
• Manage and run production environments that deliver the Bank's Desktop & VDI products at the L3 layer
• Maintain and execute all DR activities in support of in scope products
• Management and provision of operational oversight of any managed service operations staff from any 3rd party vendor for relevant products and services
• Partner with the Service Availability team to ensure transparency and
💡 Quick Summary
Seeking a career-building opportunity? The SAVE Lead Technology Manager| Business Partnership position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
