Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities

As an Oracle database administrator, you have experience in administering, monitoring and troubleshooting databases to support customer's mission critical applications.

• Day to day Database administration and Production Support.

• Use problem and change management tools.

• Support mission critical databases for customer, where any unscheduled downtime will result in major business loss.

• Manage incidents at Customer account.

• Perform Storage Space management

• Database Security Administration

• Maintain Configuration details

• Proactive system monitoring and support

• Level 2 and Level 3 Ticket resolution

Required Technical and Professional Expertise

• 4Yrs+ in Oracle Database administration Oracle database architecture and administration

• Experience in managing Oracle databases on Unix flavors.

• Installation, implementation, upgrading, performance, security, patching and monitoring of Oracle Database

• Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

Preferred Technical and Professional Expertise

• This role will require you to be hands on technical.

• This role will require you work both as individual contributor or in a team of experienced Application Server Administrators and support 24X7X365 operations, as the requirement may be.

• As this is a client facing role, there will be interaction with the clients.

• Administer, monitor, troubleshoot application server configuration and performance.

• Timely security patching and applying support fixes as required.

• Role management and User administration.

• Space administration on application servers