Job Description
Competent in all process & technical skills like Shrinkage, AHT, Attrition, SLA, KRA, KPI, Occupancy, Utilisation, People Matrix, Service Level, Team Management, etc.
• Conduct performance reviews & team meetings. Resolve agent & customer issues, understanding of metrics requirements & targets. Innovative techniques to motivate the team.
• Conduct performance reviews & team meetings. Resolve agent & customer issues, understanding of metrics requirements & targets. Innovative techniques to motivate the team.
💡 Quick Summary
Seeking a career-building opportunity? The SAVE Team Leader |BPO Opening in Magnum Group at position is now open for candidates interested in the BPO Jobs sector. This role in Bhopal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
