Job highlights
Identified by Google from the original job post
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply
2 years of relevant experience
Experience using wide variety of computer applications, including Word and Excel
Customer Service and communication background
Strong customer service approach
Able to adapt to a fast-paced and constantly evolving environment
High standard for quality and attention to detail
Excellent interpersonal and problem-solving skills
Strong written and verbal communication
Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is a crucial function of the position
Responsibilities
This role will handle and implement the day to day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules
These daily tasks will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines
This position will also require a high-level of collaboration with stakeholders and vendors
Creative thinking will be required to tackle in the moment operational issues and complexities
Supervise operational changes and update hotel and transportation assignments to maintain an efficient flight operation
Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain timely departures and meet financial objectives
Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutions
Coordinate and communicate crew change information to minimize flight delays or cancellations
Keep supervisors informed of pertinent operational information
Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation
Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information
Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information
Assists with HOME automation testing, identify errors and propose solutions to appropriate personnel
Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gain-sharing program
Interact with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
Complete the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking
Proactively communicates potential sellout cities due to seasonality or special events
Maintains appropriate telephone availability in order to meet proper customer service levels and performance against goals
Job description
Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities

This role will handle and implement the day to day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules. These daily tasks will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines. This position will also require a high-level of collaboration with stakeholders and vendors. Creative thinking will be required to tackle in the moment operational issues and complexities.
• Supervise operational changes and update hotel and transportation assignments to maintain an efficient flight operation
• Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain timely departures and meet financial objectives
• Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutions
• Coordinate and communicate crew change information to minimize flight delays or cancellations
• Keep supervisors informed of pertinent operational information
• Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation
• Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information
• Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information
• Assists with HOME automation testing, identify errors and propose solutions to appropriate personnel
• Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gain-sharing program
• Interact with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
• Complete the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking
• Proactively communicates potential sellout cities due to seasonality or special events
• Maintains appropriate telephone availability in order to meet proper customer service levels and performance against goals

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications

What's needed to succeed (Minimum Qualifications):
• 2 years of relevant experience
• Experience using wide variety of computer applications, including Word and Excel
• Customer Service and communication background
• Strong customer service approach
• Able to adapt to a fast-paced and constantly evolving environment
• High standard for quality and attention to detail
• Excellent interpersonal and problem-solving skills
• Strong written and verbal communication
• Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):
• Bachelor’s degree or background in related airline operations or hotel front desk experience
• Airline hotel or industry experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, ****** orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT