Job Description
Full job description
Job no: 497475
Work type: Full Time Fixed Term Contract
Location: Perth CBD, Inner & Western Suburbs
Categories: Scheduler
Lead with Confidence – Drive High-Performance Scheduling in Home Care!
Are you a results-driven leader, passionate about optimising scheduling workflows and fostering a high-performance team culture? At Amana Living, we're seeking a Scheduling Team Manager to take charge and elevate our rostering operations with precision, efficiency, and strategic leadership.
About the Role
As a Scheduling Team Leader, you will play a key role in leading and mentoring our Schedulers and Enquiry Line staff, ensuring the seamless coordination of home care services. With a strong commitment to continuous improvement, you will guide the team in creating efficient, sustainable workforce schedules, delivering high-quality care while driving operational success.
Key Responsibilities
Effective and efficient oversight of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management
Ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans
Support financial sustainability of the Home Care services, monitoring agency use, promoting adherence to agreed rostering KPIs—including reducing MUT and ensuring staff with restrictions have the correct hours and limitations accurately reflected in rosters.
Development and maintenance of training support resources for Schedulers & Enquiry Line teams
Ensuring adequate induction training and ongoing support for all new Schedulers & Enquiry Line teams
Performance management and development of all Schedulers & Enquiry Line teams
Updating scheduling processes to ensure maximum rostering efficiency
Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff
Organising staff coverage from agencies in line with the Amana Living purchasing policy
Adopt and promote a culture of inclusion, teamwork, and collaboration within the Scheduling Team
Identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff
Documenting and reporting client feedback regarding care services provided
Contributing to the continuous improvement of own work practices and enhancing the professional development of self and others
Reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams
About You
Previous experience in scheduling services, preferably within aged care or healthcare.
Proven leadership and supervisory experience, including staff training and development.
Strong communication and administrative skills with exceptional attention to detail.
Knowledge of Client Management Systems (eCase or ComCare experience advantageous). Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
Ability to manage high-pressure environments while maintaining accuracy.
Knowledge of SHAADS Award, Aged Care industry, and Quality Standards.
Essential Requirements
National Police Clearance Certificate (no older than 6 months)
Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
Successful completion of pre-employment medical and reference check
Why Choose Amana Living?
At Amana Living, we live and breathe our values: Compassion – We honour and care for every individual with kindness and understanding. Collaboration – Together, we create a strong community where support is always available. Curiosity – We encourage continuous growth, learning, and innovation in care. Inclusion – Every person is valued, welcomed, and celebrated. Trust – We are committed to providing safe, reliable, and high-quality care.
More Than Just Care
We extend our values to our dedicated workforce, offering competitive rates, salary packaging benefits, continued superannuation contributions, and health and wellbeing programs. Our employees are supported with ongoing training and development, empowering them to grow in their careers.
Job no: 497475
Work type: Full Time Fixed Term Contract
Location: Perth CBD, Inner & Western Suburbs
Categories: Scheduler
Lead with Confidence – Drive High-Performance Scheduling in Home Care!
Are you a results-driven leader, passionate about optimising scheduling workflows and fostering a high-performance team culture? At Amana Living, we're seeking a Scheduling Team Manager to take charge and elevate our rostering operations with precision, efficiency, and strategic leadership.
About the Role
As a Scheduling Team Leader, you will play a key role in leading and mentoring our Schedulers and Enquiry Line staff, ensuring the seamless coordination of home care services. With a strong commitment to continuous improvement, you will guide the team in creating efficient, sustainable workforce schedules, delivering high-quality care while driving operational success.
Key Responsibilities
Effective and efficient oversight of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management
Ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans
Support financial sustainability of the Home Care services, monitoring agency use, promoting adherence to agreed rostering KPIs—including reducing MUT and ensuring staff with restrictions have the correct hours and limitations accurately reflected in rosters.
Development and maintenance of training support resources for Schedulers & Enquiry Line teams
Ensuring adequate induction training and ongoing support for all new Schedulers & Enquiry Line teams
Performance management and development of all Schedulers & Enquiry Line teams
Updating scheduling processes to ensure maximum rostering efficiency
Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff
Organising staff coverage from agencies in line with the Amana Living purchasing policy
Adopt and promote a culture of inclusion, teamwork, and collaboration within the Scheduling Team
Identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff
Documenting and reporting client feedback regarding care services provided
Contributing to the continuous improvement of own work practices and enhancing the professional development of self and others
Reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams
About You
Previous experience in scheduling services, preferably within aged care or healthcare.
Proven leadership and supervisory experience, including staff training and development.
Strong communication and administrative skills with exceptional attention to detail.
Knowledge of Client Management Systems (eCase or ComCare experience advantageous). Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
Ability to manage high-pressure environments while maintaining accuracy.
Knowledge of SHAADS Award, Aged Care industry, and Quality Standards.
Essential Requirements
National Police Clearance Certificate (no older than 6 months)
Proof of current influenza and Covid-19 vaccinations as per Amana Living policies
Successful completion of pre-employment medical and reference check
Why Choose Amana Living?
At Amana Living, we live and breathe our values: Compassion – We honour and care for every individual with kindness and understanding. Collaboration – Together, we create a strong community where support is always available. Curiosity – We encourage continuous growth, learning, and innovation in care. Inclusion – Every person is valued, welcomed, and celebrated. Trust – We are committed to providing safe, reliable, and high-quality care.
More Than Just Care
We extend our values to our dedicated workforce, offering competitive rates, salary packaging benefits, continued superannuation contributions, and health and wellbeing programs. Our employees are supported with ongoing training and development, empowering them to grow in their careers.
💡 Quick Summary
Seeking a career-building opportunity? The Scheduler Team Leader position is now open for candidates interested in the Health Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
