Job Description
Full job description
About the Department of Education:
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
About the Role:
Provide first level remote support via phone and online services to schools and corporate business units in the provision of support for the OneSchool and QLearn (Canvas) applications.
Responsibilities Include:
Use effective communication skills and customer service techniques to gather information, analyse, and provide accurate solutions to customer enquiries where possible.
Build and maintain knowledge of our systems to ensure you're providing accurate advice to customers.
Act as the routine contact point, receiving and handling requests for School Management and Learning Systems support. Respond to a broad range of service requests for School Management and Learning Systems support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Use existing processes to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation.
Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
Interested? To Apply:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Please refer to the Role Description and provide a 2-page response addressing the dot points within the "Competencies" section. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
About the Department of Education:
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
About the Role:
Provide first level remote support via phone and online services to schools and corporate business units in the provision of support for the OneSchool and QLearn (Canvas) applications.
Responsibilities Include:
Use effective communication skills and customer service techniques to gather information, analyse, and provide accurate solutions to customer enquiries where possible.
Build and maintain knowledge of our systems to ensure you're providing accurate advice to customers.
Act as the routine contact point, receiving and handling requests for School Management and Learning Systems support. Respond to a broad range of service requests for School Management and Learning Systems support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Use existing processes to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation.
Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
Interested? To Apply:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Please refer to the Role Description and provide a 2-page response addressing the dot points within the "Competencies" section. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
💡 Quick Summary
Seeking a career-building opportunity? The School Management and Learning Systems Support Consultant - IT Service Centre position is now open for candidates interested in the Education Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
