Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Zendesk
Scrum
Kanban
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Do you have experience in Zendesk?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Full job description
Job Description
Zendesk is seeking to hire a versatile Senior Software Engineer to join our small but growing team owning our Zendesk built apps on our own App Marketplace. In this pivotal role, you will extend and develop applications that enhance the core product and deliver exceptional service to thousands of users daily.
Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences.
This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
Office of the CIO Scrum Master
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Lead Agile teams in delivering business value through continuous delivery, team empowerment, and a strong foundation in Scrum principles. The Scrum Master or Kanban Workflow Lead and will serve as a servant leader and Agile coach, fostering high team performance, facilitating transparency, and ensuring the team's work aligns to organizational goals and planning cycles. This role also requires coordination across teams and active participation in delivery and stakeholder alignment.
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Key Responsibilities
1. Scrum Framework Execution
Facilitate Sprint Planning: Guide the team and Product Manager in defining sprint goals and selecting backlog items based on capacity and priority. Ensure sprint commitments are realistic and achievable
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Conduct Daily Stand-Ups: Lead focused, time-boxed daily scrums. Help surface blockers, track progress, and drive daily alignment
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Manage Sprint Execution and Progress: Monitor burndown, team capacity, and sprint goal alignment. Escalate risks or delivery concerns as needed
Â
Ensure Alignment with Master Schedule: Validate that sprint goals ladder up to the overall roadmap, release plans, and quarterly planning cadence. Coordinate with other teams or stakeholders to manage dependencies
Â
Facilitate Sprint Reviews: Support the Product Manager in demoing completed work and gathering feedback from stakeholders. Encourage continuous alignment and engagement
Â
Lead Sprint Retrospectives: Create a safe environment for the team to reflect and improve. Track improvement items and ensure follow-through in future sprints
Â
Protect Sprint Integrity: Shield the team from scope creep and external distractions. Reinforce sprint boundaries and focus on commitments
Â
Maintain Agile Tooling & Visibility: Ensure Jira or equivalent tools are up to date. Drive visibility through sprint dashboards, burndown charts, and progress indicators accessible to stakeholders
Â
2. Team Coaching & Development
Foster a collaborative, self-managing team culture rooted in Agile values and psychological safety
Coach team members in Agile best practices and shared ownership of delivery goals
Facilitate constructive conflict resolution to support team cohesion and psychological safety
Support ongoing retrospectives and implementation of team-driven improvements
Encourage team engagement and healthy accountability through visual metrics and ceremonies
Â
3. Stakeholder Engagement & Inter-Team Collaboration
Act as a connector between the development team, Product Manager, business stakeholders, and other Scrum Masters
Facilitate clear communication and alignment with stakeholders at all levels
Coordinate with other Scrum teams in scaled environments to manage dependencies and enable aligned delivery
Maintain team roster
Â
4. Product Manager Support
Partner with the Product Manager to refine, prioritize, and break down backlog items into actionable user stories
Ensure shared understanding between the PM and the team on sprint goals and deliverables
Support backlog health, story readiness, and continuous prioritization throughout each sprint
Mentor the PO and stakeholders in Agile thinking, outcome alignment, and effective delivery
Â
5. Metrics & Continuous Improvement
Track and present key delivery metrics, including:
Sprint velocity
Sprint goal completion rate
Burndown charts
Cycle time, lead time, and WIP
Blocker frequency and impact
Sprint carryover rate
Retrospective follow-up tracking
Â
Partner with the Product Manager to align delivery metrics with quarterly goals, key results (KRs), and business value
Facilitate quarterly retrospectives and delivery reviews to identify patterns and improvement opportunities.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, ****** orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Here’s how the job qualifications align with your profile.
Skills
Zendesk
Scrum
Kanban
+ show more
Do you have experience in Zendesk?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Full job description
Job Description
Zendesk is seeking to hire a versatile Senior Software Engineer to join our small but growing team owning our Zendesk built apps on our own App Marketplace. In this pivotal role, you will extend and develop applications that enhance the core product and deliver exceptional service to thousands of users daily.
Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences.
This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
Office of the CIO Scrum Master
Â
Lead Agile teams in delivering business value through continuous delivery, team empowerment, and a strong foundation in Scrum principles. The Scrum Master or Kanban Workflow Lead and will serve as a servant leader and Agile coach, fostering high team performance, facilitating transparency, and ensuring the team's work aligns to organizational goals and planning cycles. This role also requires coordination across teams and active participation in delivery and stakeholder alignment.
Â
Key Responsibilities
1. Scrum Framework Execution
Facilitate Sprint Planning: Guide the team and Product Manager in defining sprint goals and selecting backlog items based on capacity and priority. Ensure sprint commitments are realistic and achievable
Â
Conduct Daily Stand-Ups: Lead focused, time-boxed daily scrums. Help surface blockers, track progress, and drive daily alignment
Â
Manage Sprint Execution and Progress: Monitor burndown, team capacity, and sprint goal alignment. Escalate risks or delivery concerns as needed
Â
Ensure Alignment with Master Schedule: Validate that sprint goals ladder up to the overall roadmap, release plans, and quarterly planning cadence. Coordinate with other teams or stakeholders to manage dependencies
Â
Facilitate Sprint Reviews: Support the Product Manager in demoing completed work and gathering feedback from stakeholders. Encourage continuous alignment and engagement
Â
Lead Sprint Retrospectives: Create a safe environment for the team to reflect and improve. Track improvement items and ensure follow-through in future sprints
Â
Protect Sprint Integrity: Shield the team from scope creep and external distractions. Reinforce sprint boundaries and focus on commitments
Â
Maintain Agile Tooling & Visibility: Ensure Jira or equivalent tools are up to date. Drive visibility through sprint dashboards, burndown charts, and progress indicators accessible to stakeholders
Â
2. Team Coaching & Development
Foster a collaborative, self-managing team culture rooted in Agile values and psychological safety
Coach team members in Agile best practices and shared ownership of delivery goals
Facilitate constructive conflict resolution to support team cohesion and psychological safety
Support ongoing retrospectives and implementation of team-driven improvements
Encourage team engagement and healthy accountability through visual metrics and ceremonies
Â
3. Stakeholder Engagement & Inter-Team Collaboration
Act as a connector between the development team, Product Manager, business stakeholders, and other Scrum Masters
Facilitate clear communication and alignment with stakeholders at all levels
Coordinate with other Scrum teams in scaled environments to manage dependencies and enable aligned delivery
Maintain team roster
Â
4. Product Manager Support
Partner with the Product Manager to refine, prioritize, and break down backlog items into actionable user stories
Ensure shared understanding between the PM and the team on sprint goals and deliverables
Support backlog health, story readiness, and continuous prioritization throughout each sprint
Mentor the PO and stakeholders in Agile thinking, outcome alignment, and effective delivery
Â
5. Metrics & Continuous Improvement
Track and present key delivery metrics, including:
Sprint velocity
Sprint goal completion rate
Burndown charts
Cycle time, lead time, and WIP
Blocker frequency and impact
Sprint carryover rate
Retrospective follow-up tracking
Â
Partner with the Product Manager to align delivery metrics with quarterly goals, key results (KRs), and business value
Facilitate quarterly retrospectives and delivery reviews to identify patterns and improvement opportunities.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, ****** orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
💡 Quick Summary
Seeking a career-building opportunity? The Scrum master position is now open for candidates interested in the Work from home Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
