SDM - Transactional Quality

Lead Quality support for a strategic offering including Quality as a Service (QaaS).

- Provide quality support and develop metrics and dashboards in line with customer requirements.

- Ability to lead a team, coordinate with teams spread across multiple locations and time zones, and drive standardized practices.

- Meet and exceed client metrics by maintaining consistent performance across External & Internal quality metrics/expectations.

- Strengthen quality management processes/framework to improve delivery & performance.

- Accurately capture SLA/SLO Metrics and reporting needs of each client, setting up/customizing processes to seamlessly meet client expectations.

- Drive continuous improvement programs across processes.

- Analyze utilization, efficiency, and available data for the process.