SDO Authorizer - Branch Banking - Branch Banking

Location

Mumbai, Maharashtra

Full job description

SERVICE DELIVERY OFFICER (SDO)

KRAs:

Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.

Regular generation of leads for NTB customer and cross sell.

The SDO will act as a backup to the SO.

Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts

Customer query resolution –

Should have a desire to know and understand financial terminology

Cross selling of financial products

Exploitation of other business opportunities sensed.

Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITIES:

Atleast 3 years in branch banking operations.

Post-graduate or graduate with appropriate experience.

Primary motivation customer service through querry resolution

A senior teller or branch operations person.

TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank

AGE: 23-25 years

OTHERS:

Reporting to: SM

THE ROLE (bold):

Customer service at the Branch, customer retention