Sea Logistics Customer Care Supervisor - Export FS-CE

Job description

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To qualify + enter customer orders into the operational execution process.

• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

• Should have general import experience with freight or logistic exposure.

• Min 3 to 5 years experience in customer handling and export operations.

• This is a customer facing role to provide solutions, conducting booking and some rate checking.

• Managed a team.

• Well verse with MS Office.

• Good communication skills.

• Team player.

Good Reasons to Join

As an employer, Kuehne+Nagel stands for equal opportunity, and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.