Job description
Seasonal Sales Assistant

Application Deadline: 16 October 2024

Department: Retail

Employment Type: Seasonal - Part Time

Location: Lakeside

Reporting To: Megan Ivey, Emma Cunningham

Compensation: £12.00 / hour

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The Role
Our sales team are the heart and soul of Lush Lakeside and our seasonal sales assistants provide vital support during the bustling festive period. Every decision you make will contribute towards our visitors having a very merry shopping experience. As a seasonal sales assistant, you'll be on the shop floor: helping customers, demonstrating our products, keeping our shop looking beautiful, and contributing to the fun festive atmosphere. You'll also be confident driving sales forwards and working towards business targets. In your role as party host, you'll bring energy and excitement to every event, creating the perfect evening for our party guests.

We hire great people from all walks of life. If you share our enthusiasm for creating seasonal magic and delivering exceptional customer service, you will find yourself at home within the Lush Lakeside team.

You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.

Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

Use Of AI: We want to hear your experiences! While we appreciate that AI can be a useful tool to make applying for jobs more accessible, we want to see answers that showcase individuality and your personality. We will not be checking for grammar or spelling and they will not impact our decision making.

Key Information

Hours available: 12-20 hours per week

Application deadline: Wednesday 16th October 2024

Recruitment Evening Date: Sunday 20th October 2024

Trial Shift Date: TBC - Between 21st October and 27th October 2024

Start date: From 4th November 2024

You will be required to work either Christmas Eve or Boxing Day. You must be available at least one weekend day. Shifts start as early as 8am and end as late as 10:30pm.

Key Responsibilities
• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of our shop.
• Host the perfect celebration for our party animals, working as a team to prepare activities, deliver party games, and make lasting memories.
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.

Skills, Knowledge and Expertise

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a sales assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Passion for Parties: Host the perfect celebration for our party animals, creating an unforgettable experience. Although we host events for all ages, you will most likely be hosting children's parties. Your high-energy approach and confidence with large groups of children contribute to a fun, personalised party fit for a VIP.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a sales assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits
• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working
• qualifying period & hours required