Be a part of our success story.

Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company.

Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of.
Your new trajectory starts here at Launch.

About Company

About Launch IT Launch IT India is wholly owned subsidiary of The Planet Group ( ; ) a US company, offers attractive compensation and work environment for the prospective employees.
Launch is an entrepreneurial business and technology consultancy.
We help businesses and people navigate from current state to future state.
Technology, tenacity, and creativity fuel our solutions with offices in Bellevue, Sacramento, Dallas, San Francisco, Hyderabad & Washington D.C.

Job Description As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products.

You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more.

You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun.

You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution.

You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.

In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience You don't let anything block you in the pursuit of a world class customer service experience for our customers.
This position requires extensive cross-group coordination and excellent oral and written communication skills.
Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables.

You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.

Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results.
You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements
Key Responsibilities
• Scope and resolve complex issues with onboarding, deployment and configuration of products
• Advise and educate customers on the features and capabilities of our products
• Interpret and analyze log data to troubleshoot issues
• Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
• Collaborate and coordinate with other teams and experts throughout the client place to tailor the best solution for customer issues
• Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
• Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
• Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds
• Maintain current knowledge and understanding of product roadmaps and emerging technologies
Required Experience
• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
• If you already have some experience on these, it would be an added advantage: o Microsoft Purview o Microsoft Defender for O365
• 2+ years Customer facing support experience.
• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills
• Demonstrated experience learning new technologies
• Strong collaborative skills and extensive cross-group coordination skills
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Great phone presence and documentation abilities.
Excellent executive communication and crisis management skills
• Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
• Previous experience working in a large, complex, highly matrixed global organization preferred
• Ability to work in a high pace environment Education
• Preferred Bachelor's degree or higher in a technical field, or relevant work experience
• Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.) Security related experience.
Microsoft Purveiw Microsoft Defender for O36