Security Control Room Operator
Job details
Job description, work day and responsibilities
Full-time, permanent roles across major event venues and iconic Sydney precincts.
Paid meal breaks, uniforms, and structured mentorship support.
Ongoing training through our in-house Registered Training Organisation (RTO).
Join a collaborative team that values your expertise and celebrates success.
As a Control Room Operator, you’ll be at the centre of safety and coordination across some of Sydney’s busiest and most high-profile venues. Your decisions will help protect people, secure assets, and keep operations running smoothly.
In this role, you will:
Monitor live operations via CCTV and integrated security systems, ensuring strict adherence to SOPs.
Respond quickly and calmly to alarms, incidents, and emergencies, escalating when necessary.
Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders.
Manage access control to restricted areas, ensuring only authorised personnel are admitted.
Produce accurate incident logs and reports that capture essential details and support accountability.
Maintain operational readiness by checking and managing critical systems and equipment.
This is a high-responsibility role for someone who thrives under pressure, can juggle multiple priorities, and takes pride in precision.
About You
We’re looking for someone who:
Holds a current NSW 1A Security Licence (minimum 12 months).
Has proven Event Control Room Operator experience (essential).
Excels at report writing, record-keeping, and accuracy.
Communicates clearly and remains composed in fast-moving or emergency situations.
Works confidently with established procedures and adapts to real-time updates.
Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays.
Holds current First Aid and CPR certificates.
Possesses a valid Full NSW Driver’s Licence and NSW RSA Card.
Has (or is willing to obtain) additional certifications: Traffic Control, White Card, Fire Warden/Chief Warden.
Not fully qualified yet?
Our internal RTO can support your development and provide pathways to gain the skills and qualifications you need.
Why ACESGroup?
Join a trusted leader in security and event safety. Gain exposure to major events, access ongoing training, and work within a supportive team environment that values professionalism and precision.
Take your career to the next level—apply now and be at the centre of live-event security.
About us:
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, parklands, technology precincts and major sporting & entertainment venues.
At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
How to apply:
If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW! You can also get in touch for a confidential chat with our Recruitment team on (02) 96997711.
Previous applicants need not apply.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup do not accept referrals from recruitment agencies.
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
Company address
You will be redirected to another website to apply.
Offer ID: #1288328,
Published: 6 hours ago,
Company registered: 2 weeks ago
