Job description
About The RoleJob Responsibilities & General Duties:Patrolling malls, Service area's, service deck, car parks and Retail Park. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using "minimal enforcement"; maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management. In the course of duty aid the public and shop mobility, First Aid (if qualified) using "customer care" procedures at all times. All duties to be carried out in adherence with the Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times.

Specific Duties:
• Start shift promptly at time designated, in full uniform.
• Appearance to be clean, smart and tidy at all times.
• Responsible for active communication of "changeover" of shift. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, verification of isolated alarms, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
• Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Manual.
• Responsible for full comprehensive understanding of fire alarm procedures.
• Responsible for acting as an evacuation marshal in the event of a major incident.
• In relation to a major incident all security staff must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
• Each member of the security team must be fully conversant in the knowledge of various Health and Safety permits required for on-site contractors.
• Each member of the security team will be responsible for maintaining correct records concerning security logbooks, incident witness statements, passing through to the Deputy FM and defect reports.
• Assisting tenants on request on the event of an accident - this may be in person or by camera or both.
• Assisting Police presence on site either in person, by camera or by statement.
• Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
• Responsible for diffusing incidents and situations in the malls, car parks all public area's in line with item 12.
• Responsible for providing first aid if necessary. This only to apply to certificated first aiders.
• Security Guards not trained in first aid must be made aware of manned first aider on shift.
• To be trained in lift release procedures and available during shift of an incident occurs.
• All security staff to rotate control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and log book.
• Knowledge of in-house radio usage plus call signs
• Responsible on night shift to maintain check calls as required
• At all times to follow through any managerial instructions

About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.