Job Description
About FCi
FCi is a trusted leader in network and security infrastructure services, proudly headquartered in Ottawa near the Trainyards. With a growing team of 175 employees—over 120 of whom are experienced technicians—we specialize in delivering reliable, high-quality technology field services locally in Ottawa. Our core offerings include Security Solutions, Telecommunication system design, installation, and maintenance and complete Audio Video Solutions.
We foster a collaborative and fast-paced work environment, offering competitive compensation, comprehensive benefits, and continuous opportunities for professional development. We are looking to grow our team.
Security Operations Center (SOC) Team Leader
The Security Operations Center (SOC) Team Leader plays a key role in ensuring efficient, professional communication and operational support across FCi’s client base. This in-office position is responsible for overseeing the daily operations of the Security Operations Center, coordinating team activities, managing incoming inquiries, supporting internal technical teams, and maintaining the key systems used in the delivery of our security services.
The SOC Team Leader will lead the team’s daily operational activities while actively participating in service delivery. This includes providing hands-on operational support, coordinating workflows, prioritizing tasks, and ensuring that service standards and operational efficiency are consistently maintained. The ideal candidate is bilingual (English and French).
Key Responsibilities
The duties of the SOC Team Leader include, but are not limited to, the following:
Oversee the daily operations of the Security Operations Center by managing team activities and ensuring the efficient handling of client communications and service requests.
Provide professional and efficient telephone support for all FCi clients during regular business hours, taking ownership of incoming inquiries when required.
Serve as an active operational leader by coordinating workflows, prioritizing tasks, and supporting team members to ensure smooth and effective service delivery.
Actively participate in SOC service delivery by providing hands-on operational and technical support as needed.
Deliver technical support to both internal technical staff and external clients to resolve issues in a timely manner.
Train, support, guide, and coordinate SOC staff to promote effective communication, productivity, and high-quality service delivery.
Fully utilize the capabilities of Job Builder to enhance operational efficiency.
Maintain, access, and update information within both internal and external databases as required.
Report system or service issues to appropriate stakeholders in a timely manner.
Perform troubleshooting to assist with technical issues when necessary.
Conduct downloading of system updates or configurations as required.
Create and maintain Monitoring and Maintenance Agreements and related documentation.
Assist in the development and continuous improvement of SOC processes, procedures, and service standards.
If you are ready to make a difference in our clients’ lives, please submit your resume and a cover letter to careers@fci.ca
We look forward to hearing from you!
****Please note that we will only contact select applicants. No phone inquiries.
Job Types: Full-time, Permanent
Pay: $80,000.00-$90,000.00 per year
Benefits:
Company events
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Ability to commute/relocate:
Ottawa, ON K1K 2C5: reliably commute or plan to relocate before starting work (required)
Application question(s):
How would you describe your ability to communicate effectively with clients?
Language:
English (required)
French (required)
Work Location: In person
FCi is a trusted leader in network and security infrastructure services, proudly headquartered in Ottawa near the Trainyards. With a growing team of 175 employees—over 120 of whom are experienced technicians—we specialize in delivering reliable, high-quality technology field services locally in Ottawa. Our core offerings include Security Solutions, Telecommunication system design, installation, and maintenance and complete Audio Video Solutions.
We foster a collaborative and fast-paced work environment, offering competitive compensation, comprehensive benefits, and continuous opportunities for professional development. We are looking to grow our team.
Security Operations Center (SOC) Team Leader
The Security Operations Center (SOC) Team Leader plays a key role in ensuring efficient, professional communication and operational support across FCi’s client base. This in-office position is responsible for overseeing the daily operations of the Security Operations Center, coordinating team activities, managing incoming inquiries, supporting internal technical teams, and maintaining the key systems used in the delivery of our security services.
The SOC Team Leader will lead the team’s daily operational activities while actively participating in service delivery. This includes providing hands-on operational support, coordinating workflows, prioritizing tasks, and ensuring that service standards and operational efficiency are consistently maintained. The ideal candidate is bilingual (English and French).
Key Responsibilities
The duties of the SOC Team Leader include, but are not limited to, the following:
Oversee the daily operations of the Security Operations Center by managing team activities and ensuring the efficient handling of client communications and service requests.
Provide professional and efficient telephone support for all FCi clients during regular business hours, taking ownership of incoming inquiries when required.
Serve as an active operational leader by coordinating workflows, prioritizing tasks, and supporting team members to ensure smooth and effective service delivery.
Actively participate in SOC service delivery by providing hands-on operational and technical support as needed.
Deliver technical support to both internal technical staff and external clients to resolve issues in a timely manner.
Train, support, guide, and coordinate SOC staff to promote effective communication, productivity, and high-quality service delivery.
Fully utilize the capabilities of Job Builder to enhance operational efficiency.
Maintain, access, and update information within both internal and external databases as required.
Report system or service issues to appropriate stakeholders in a timely manner.
Perform troubleshooting to assist with technical issues when necessary.
Conduct downloading of system updates or configurations as required.
Create and maintain Monitoring and Maintenance Agreements and related documentation.
Assist in the development and continuous improvement of SOC processes, procedures, and service standards.
If you are ready to make a difference in our clients’ lives, please submit your resume and a cover letter to careers@fci.ca
We look forward to hearing from you!
****Please note that we will only contact select applicants. No phone inquiries.
Job Types: Full-time, Permanent
Pay: $80,000.00-$90,000.00 per year
Benefits:
Company events
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Ability to commute/relocate:
Ottawa, ON K1K 2C5: reliably commute or plan to relocate before starting work (required)
Application question(s):
How would you describe your ability to communicate effectively with clients?
Language:
English (required)
French (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Security Operations Center Team Lead position is now open for candidates interested in the Security Guard Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Security Guard Jobs is a plus.