Security Operations Support Sr| Analyst

Job Title :Security Operations Support Sr. Analyst

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.

Hybrid Working
.
BUK & BX – All locations

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

 As a member of a team of 40+, provide 24x7 global technical support activities for the Bank's Security Technologies and Service Continuity, on a rotational shift basis.
 Ensure support issues, incidents and problems are managed in a timely and efficient manner
 Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
 Implementation of change, release and production support approvals.
 Customer-focused on strong service delivery
 To do support and troubleshooting issues in UNIX, Windows, SQL database related security tools and analysis for the same.
 To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
 Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
 Strong Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication

What will you be doing?

Key accountabilities of this role will be aligned but not limited to:
o Key specific accountabilities:
 Incident, Problem and Change management
 Ensuring issues are managed within agreed SLA/SLT
 Manage email, Hotline queries and ticketing systems
 Support and management of system outages via the published major incident management process
 Perform post-release start-of-day checks as appropriate
 Liaison across business and users to resolve users support issues
 Efficient implementation of identity management privileged access provisioning
 Perform trending & root cause analysis of issues (management information)
 Compliance to audit, regulatory and CSO Standards requirements – risk aware and focused
 System stability monitoring
 Application & server restarts
 Support of system outages, fixes and enhancements
 Problem escalation and ownership to resolution from customers
 Process and Procedure knowledge base maintenance
 Work closely with SME's/L3 team on recurring/trend issues
 Analyse automation failures, identify root cause of failure and work with L3, Integration and application owners
 Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams. Represent support team on such calls and articulate support team position in an effective manner
 Attend conference calls opened by applications, IT Service desk for complex technical issues. Understand the urgency, priority and gravity of the situation and accordingly maintain two-way communication.
 Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.

Skillset:
Must have
 Operating systems – Strong Unix administration knowledge, Linux, Windows servers
 Clear understanding of Networking concepts.
 Strong Communication Skills and stakeholder management
 Manage and drive P1, P2 and Triage issues end to end.

Added Advantage

 Service First ticketing tool
 SPLUNK, RSA, CyberArk and SEP Tools knowledge
 Exabeam
 Shell Scripting
 Automations
 Elastic Search
 Hadoop and BIG Data tool knowledge

What we're looking for:

• Problem Solving

• Analytical skills

• Communication skills

• Business understanding –Investment bank

• Risk and control governance

Skills that will help you in the role:-

 Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
 Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
 Able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
 Fully competent in using audio and video conferencing facilities
 Exceptional written communication skills; ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc)

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and

Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

You must meet the following eligibility criteria:

To apply, upload a copy of your updated resume on Taleo