Job Description
Full job description
Be part of a technology-led security company shaping the future. ACESGroup offers careers, innovation, and professional growth.
ACESGroup – Where Innovation Meets Security
ACESGroup is seeking professional and community-focused Security Guards (Ranger Services Officers (RSOs)) to join our team, reporting to the Ranger Services Supervisor and Ranger Services Manager whilst servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. These roles operate on a rotating roster across all seven days.
As a Ranger Services Officer, you will be a visible and approachable presence across parklands and public spaces, delivering customer service, safety, security, and positive visitor engagement. You will conduct patrols, respond to incidents, support events and bookings, and help ensure a safe and enjoyable environment for the community.
ACESGroup is a leader in combining operational excellence with cutting-edge technology. We don’t just use technology — we build it. Across every division, from frontline operations to corporate services, our bespoke software platforms enhance safety, efficiency, and real-time decision-making.
We are looking for proactive professionals who enjoy working outdoors, engaging with the community, and operating at the forefront of technology-driven security and parkland management.
Fulltime roles available:
Centennial Park – Ranger, rotating roster 24/7
Centennial Park – SEINS Ranger, must be available each weekend.
Casual roles:
Must be willing to train and work across all sites.
Key Responsibilities
Customer Service & Community Engagement
Deliver high-quality customer service and positive visitor interactions
Act as an approachable point of contact for visitors, providing information and safety guidance
Respond professionally to visitor and community concerns and escalate matters as required
Promote parklands activities
Promote safe behaviour and compliance in public environments
Operational & Patrol Duties
Conduct proactive, high-visibility vehicle and foot patrols across parklands and public spaces
Protect assets, infrastructure, property, plant, and equipment
Lock and unlock buildings, gates, and access points as required
Monitor parkland activity including events, sports bookings, functions, and photography sessions
Identify, report, and mitigate risks to public safety and amenity
Emergency Management & Incident Response
Respond to incidents, emergencies, and fire alarms in accordance with procedures
Provide first aid and medical assistance within scope of training
Assist emergency services and follow direction from Supervisors and Wardens
Participate in debriefs and incident follow-up as required
Regulation, Enforcement & Traffic Control
Promote awareness of park by-laws, statutes, and regulations
Enforce compliance in line with SEINS and Customer guidelines where required
Assist with traffic direction and control, including temporary signage and barricades
Report breaches, hazards, and non-compliance accurately
Administration & Reporting
Complete accurate incident reports, patrol logs, and shift documentation
Use control room and reporting systems, including surveillance technology and data entry
Maintain clear, timely, and professional written records
Teamwork & Professional Standards
Work collaboratively with Supervisors, RSOs, Temporary Ranger Services Officers, Traffic Controllers, Static Security Officers, and Customer staff
Follow operational procedures, policies, and directions
Maintain a high standard of personal presentation, conduct, and professionalism
Skills and Experience
Minimum of one (1) year frontline customer service experience (relative experience acceptable)
Strong customer service and communication skills
Ability to work independently and as part of a team
High attention to detail and situational awareness
Proficient Computer Skills to complete reports
Reliable, punctual, and able to work a rotating 7-day roster
Essential Criteria / Qualifications
Current NSW Security Licence (1A)
Current RSA Competency Card
Current First Aid and CPR
Full NSW Driver Licence
Working With Children Check
Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
SEINS (or willingness to obtain)
Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
White Card (or willingness to obtain)
Fire Warden (or willingness to obtain)
Confine Small Emergencies / First Attack Fire-Fighting certification (or willingness to obtain)
Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
ACESGroup will support suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
What ACESGroup Offers
Work in a business powered by smart technology, digital platforms, and data-driven systems
Opportunities across Sydney’s most iconic and high-profile parklands
Paid breaks and uniform provided
Ongoing training and career development opportunities
Upskilling through our internal RTO
Exposure to advanced security technology, including vision analytics and AI-enabled risk management
Convenient site locations with transport access
A growing national organisation with long-term stability and progression opportunities
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.
All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: 16 0XXXXXX | ACN: 002 XXXXXX | M/L: 4047XXXXXX | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-XXXXXXS
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
Job Type: Full-time
Pay: From $36.00 per hour
Work Location: In person
Be part of a technology-led security company shaping the future. ACESGroup offers careers, innovation, and professional growth.
ACESGroup – Where Innovation Meets Security
ACESGroup is seeking professional and community-focused Security Guards (Ranger Services Officers (RSOs)) to join our team, reporting to the Ranger Services Supervisor and Ranger Services Manager whilst servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. These roles operate on a rotating roster across all seven days.
As a Ranger Services Officer, you will be a visible and approachable presence across parklands and public spaces, delivering customer service, safety, security, and positive visitor engagement. You will conduct patrols, respond to incidents, support events and bookings, and help ensure a safe and enjoyable environment for the community.
ACESGroup is a leader in combining operational excellence with cutting-edge technology. We don’t just use technology — we build it. Across every division, from frontline operations to corporate services, our bespoke software platforms enhance safety, efficiency, and real-time decision-making.
We are looking for proactive professionals who enjoy working outdoors, engaging with the community, and operating at the forefront of technology-driven security and parkland management.
Fulltime roles available:
Centennial Park – Ranger, rotating roster 24/7
Centennial Park – SEINS Ranger, must be available each weekend.
Casual roles:
Must be willing to train and work across all sites.
Key Responsibilities
Customer Service & Community Engagement
Deliver high-quality customer service and positive visitor interactions
Act as an approachable point of contact for visitors, providing information and safety guidance
Respond professionally to visitor and community concerns and escalate matters as required
Promote parklands activities
Promote safe behaviour and compliance in public environments
Operational & Patrol Duties
Conduct proactive, high-visibility vehicle and foot patrols across parklands and public spaces
Protect assets, infrastructure, property, plant, and equipment
Lock and unlock buildings, gates, and access points as required
Monitor parkland activity including events, sports bookings, functions, and photography sessions
Identify, report, and mitigate risks to public safety and amenity
Emergency Management & Incident Response
Respond to incidents, emergencies, and fire alarms in accordance with procedures
Provide first aid and medical assistance within scope of training
Assist emergency services and follow direction from Supervisors and Wardens
Participate in debriefs and incident follow-up as required
Regulation, Enforcement & Traffic Control
Promote awareness of park by-laws, statutes, and regulations
Enforce compliance in line with SEINS and Customer guidelines where required
Assist with traffic direction and control, including temporary signage and barricades
Report breaches, hazards, and non-compliance accurately
Administration & Reporting
Complete accurate incident reports, patrol logs, and shift documentation
Use control room and reporting systems, including surveillance technology and data entry
Maintain clear, timely, and professional written records
Teamwork & Professional Standards
Work collaboratively with Supervisors, RSOs, Temporary Ranger Services Officers, Traffic Controllers, Static Security Officers, and Customer staff
Follow operational procedures, policies, and directions
Maintain a high standard of personal presentation, conduct, and professionalism
Skills and Experience
Minimum of one (1) year frontline customer service experience (relative experience acceptable)
Strong customer service and communication skills
Ability to work independently and as part of a team
High attention to detail and situational awareness
Proficient Computer Skills to complete reports
Reliable, punctual, and able to work a rotating 7-day roster
Essential Criteria / Qualifications
Current NSW Security Licence (1A)
Current RSA Competency Card
Current First Aid and CPR
Full NSW Driver Licence
Working With Children Check
Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
SEINS (or willingness to obtain)
Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
White Card (or willingness to obtain)
Fire Warden (or willingness to obtain)
Confine Small Emergencies / First Attack Fire-Fighting certification (or willingness to obtain)
Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
ACESGroup will support suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
What ACESGroup Offers
Work in a business powered by smart technology, digital platforms, and data-driven systems
Opportunities across Sydney’s most iconic and high-profile parklands
Paid breaks and uniform provided
Ongoing training and career development opportunities
Upskilling through our internal RTO
Exposure to advanced security technology, including vision analytics and AI-enabled risk management
Convenient site locations with transport access
A growing national organisation with long-term stability and progression opportunities
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.
All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: 16 0XXXXXX | ACN: 002 XXXXXX | M/L: 4047XXXXXX | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-XXXXXXS
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
Job Type: Full-time
Pay: From $36.00 per hour
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Security Patrol / Security Ranger position is now open for candidates interested in the Security Guard Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Security Guard Jobs is a plus.