Job Description
Key Responsibilities:
-
Handle customer inquiries, issues, and complaints effectively and efficiently
- Liaise with different departments to resolve customer issues within the defined timelines
- Accurately log and document all customer interactions and resolutions in the CRM system
- Keep up-to-date with product and service knowledge to effectively address customer concerns
- Follow communication procedures, guidelines, and policies to maintain customer satisfaction
Continuously strive to improve customer service skills and knowledge to provide top-notch service to customers
- Meet or exceed individual and team performance targets as defined by the company Qualifications and Skills:
- High school diploma or equivalent required, Bachelor's degree preferred
- 6 months of experience in a customer service or semi
- technical support role, preferably in a BPO environment
- Excellent communication both verbal and written
- Strong problem-solving and analytical abilities
- Ability to handle multiple tasks in a fast-paced environment
Customer-centric mindset with a strong focus on customer satisfaction
Proficient in using CRM systems and MS Office Suite
- Willingness to work in rotational shifts, including weekends and holidays
- Ability to work in a team and collaborate effectively with different departments Benefits:
• Competitive salary package
- Health insurance and other benefits as per company policies
- Opportunities for career growth and development
Opening for SEMI VOICE
Graduates/ Under graduates
6 months of experience (Any BPO Voice or Semi Voice)
• Salary: 35000 СТС
English, Hindi and South languages
Languages:
Work Bommanahalli, Silk Board. Bangalore
Interview Mode: F2F and Client Round Virtual
• Salary: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
• Experience:
- total work: 1 year (preferred)
Ability to Commute:
- Bangalore, Karnataka (required)
Ability to Relocate:
- Bangalore, Karnataka: Relocate before starting work (required)
Work Location: In person
• Speak with the employer
++1 6XXXXXX+8
-
Handle customer inquiries, issues, and complaints effectively and efficiently
- Liaise with different departments to resolve customer issues within the defined timelines
- Accurately log and document all customer interactions and resolutions in the CRM system
- Keep up-to-date with product and service knowledge to effectively address customer concerns
- Follow communication procedures, guidelines, and policies to maintain customer satisfaction
Continuously strive to improve customer service skills and knowledge to provide top-notch service to customers
- Meet or exceed individual and team performance targets as defined by the company Qualifications and Skills:
- High school diploma or equivalent required, Bachelor's degree preferred
- 6 months of experience in a customer service or semi
- technical support role, preferably in a BPO environment
- Excellent communication both verbal and written
- Strong problem-solving and analytical abilities
- Ability to handle multiple tasks in a fast-paced environment
Customer-centric mindset with a strong focus on customer satisfaction
Proficient in using CRM systems and MS Office Suite
- Willingness to work in rotational shifts, including weekends and holidays
- Ability to work in a team and collaborate effectively with different departments Benefits:
• Competitive salary package
- Health insurance and other benefits as per company policies
- Opportunities for career growth and development
Opening for SEMI VOICE
Graduates/ Under graduates
6 months of experience (Any BPO Voice or Semi Voice)
• Salary: 35000 СТС
English, Hindi and South languages
Languages:
Work Bommanahalli, Silk Board. Bangalore
Interview Mode: F2F and Client Round Virtual
• Salary: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
• Experience:
- total work: 1 year (preferred)
Ability to Commute:
- Bangalore, Karnataka (required)
Ability to Relocate:
- Bangalore, Karnataka: Relocate before starting work (required)
Work Location: In person
• Speak with the employer
++1 6XXXXXX+8
💡 Quick Summary
Seeking a career-building opportunity? The Semi Voice position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
