Job Description
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Semi voice process
W
Wroots Global Pvt Ltd
Bengaluru, Karnataka
Apply
23 hours ago
Full–time
Immediate joining(next day)Immediate joining(next day)
Customer Support
Semi Voice process
12th / Grads
Exp : 6months - 18months
(International voice mandate)
Location - Global Village
5 days working
2 rot off
2 way Cabs
Rounds of Interview:
HR,Ops,Amcat
• Only Virtual Interview- daily basis
• Age LIMIT - 55yrs.
Summary: Under the supervision of the Customer Support Supervisor, the Customer Support
Representative is responsible for answering calls from our clients’ medical provider network and
Clients’ enrolled members. The Customer Support Specialist will provide timely and accurate
responses in a professional and courteous manner utilizing defined processes and guidelines.
This position also assists with various internal tasks that ensure a high level of overall client
satisfaction.
Essential Functions:
• Responds to provider and member phone inquiries in a timely manner provides accurate
responses in a professional and courteous manner
• Research inquiries using appropriate team members and Applications as resources
• Assists team with providing claim or Plan status for client inquiries
• Upon Customer request, modify or add details to the Plan in the Application.
• Follows up with provider and member calls to obtain further information internal departments
may request, as needed
• Ensures that HIPAA guidelines are followed in every communication with providers, clients or
staff.
Additional Functions:
• Communicates clearly and concisely, with sensitivity to the needs of others
• Maintains the confidentiality of all company procedures, results, and information about
participants, clients, providers and employees
• Maintains courteous, helpful and professional behavior on the job; displays a willingness and
ability to be responsive in a warm and caring manner to all customer groups. Consistently
cooperates and supports organization in problem solving issue
• Establishes and maintains effective working relationships with co-workers
• Follows all Policies and Procedures and HIPAA regulations
• Participates in any recommended or required training sessions
• Maintains a safe working environment
Knowledge, Skills and Abilities required: --
• International voice experience required
• Educational requirements include a High School Diploma or GED equivalent
• Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of
professional work experience in international call center is strongly preferred
Job Types: Full-time, Permanent
Salary: Up to ₹450,000.00 per year
Benefits:
• Food provided
• Health insurance
• Life insurance
• Provident Fund
Schedule:
• Rotational shift
Experience:
• Semi voice: 1 year (Preferred)
• International voice process: 1 year (Preferred
Semi voice process
W
Wroots Global Pvt Ltd
Bengaluru, Karnataka
Apply
23 hours ago
Full–time
Immediate joining(next day)Immediate joining(next day)
Customer Support
Semi Voice process
12th / Grads
Exp : 6months - 18months
(International voice mandate)
Location - Global Village
5 days working
2 rot off
2 way Cabs
Rounds of Interview:
HR,Ops,Amcat
• Only Virtual Interview- daily basis
• Age LIMIT - 55yrs.
Summary: Under the supervision of the Customer Support Supervisor, the Customer Support
Representative is responsible for answering calls from our clients’ medical provider network and
Clients’ enrolled members. The Customer Support Specialist will provide timely and accurate
responses in a professional and courteous manner utilizing defined processes and guidelines.
This position also assists with various internal tasks that ensure a high level of overall client
satisfaction.
Essential Functions:
• Responds to provider and member phone inquiries in a timely manner provides accurate
responses in a professional and courteous manner
• Research inquiries using appropriate team members and Applications as resources
• Assists team with providing claim or Plan status for client inquiries
• Upon Customer request, modify or add details to the Plan in the Application.
• Follows up with provider and member calls to obtain further information internal departments
may request, as needed
• Ensures that HIPAA guidelines are followed in every communication with providers, clients or
staff.
Additional Functions:
• Communicates clearly and concisely, with sensitivity to the needs of others
• Maintains the confidentiality of all company procedures, results, and information about
participants, clients, providers and employees
• Maintains courteous, helpful and professional behavior on the job; displays a willingness and
ability to be responsive in a warm and caring manner to all customer groups. Consistently
cooperates and supports organization in problem solving issue
• Establishes and maintains effective working relationships with co-workers
• Follows all Policies and Procedures and HIPAA regulations
• Participates in any recommended or required training sessions
• Maintains a safe working environment
Knowledge, Skills and Abilities required: --
• International voice experience required
• Educational requirements include a High School Diploma or GED equivalent
• Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of
professional work experience in international call center is strongly preferred
Job Types: Full-time, Permanent
Salary: Up to ₹450,000.00 per year
Benefits:
• Food provided
• Health insurance
• Life insurance
• Provident Fund
Schedule:
• Rotational shift
Experience:
• Semi voice: 1 year (Preferred)
• International voice process: 1 year (Preferred
💡 Quick Summary
Seeking a career-building opportunity? The Semi voice process position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
