Position Summary

This position will help direct activities that support a variety of RIS Operations strategic & operational business functions. This role will require to review & validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work.

Job Responsibilities
• Processes moderate to complex payments to beneficiaries and applies them to policies
• Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
• Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any).
• Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
• Reconciles daily transactions and reports discrepancies and delinquencies.
• Analyze and research all discrepancies
• Investigate and resolve outstanding items
• Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
• Ensure adherence to established attendance schedules
• Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.
• Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
• Ensure adherence to established attendance schedules
• Interpret correspondence to identify customer needs and expectations.
• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
• Assist others with work to assure attainment of department objectives
• Work as a team member to meet company’s objectives while demonstrating core values and meeting key measures.
• Comply with regulatory requirements in prioritizing and completing work assignments

Knowledge, Skills and Abilities

Education
• Bachelor’s degree in commerce or diploma with a minimum of 15 years of education..

Experience
• Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry.

Knowledge and skills (general and technical)

Technical Skills:
• Computer navigation skills
• Keyboarding and data entry
• Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas & functions etc.), Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills:
• Data entry skills
• Coaching and Feedback skills
• Ability to multi-task and handle high volumes of work in a fast-paced environment

Soft Skills (Mandatory):
• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, problem-solving skills
• Very High Detail Orientation
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment
• Team player
• Positive attitude

Soft skills (Desired):
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results-oriented

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, *** (including pregnancy, childbirth, or related medical conditions), ****** orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.