Job Description
Job Title: Senior Administrator
Location: London, 22 Castlenau, SW13 9RU - Barnes
Part-time: 22.5 hours per week
Days: Monday, Thursday and Friday
Shifts: Combination of 8.30am and 10.30am shift starts
Permanent:
Salary: £32,000 per annum
We’re looking for an Administrator to join our Primary Care Team Reception Team based in our prestigious private clinic in Barnes SW13.
This role is working front of house rather than back-office.
You'll be the welcoming face of the company and will be required to provide a warm, friendly and knowledgeable service at all times. As well as being immaculately presented you will be expected to provide an emphatic and efficient patient experience from start to finish.
You will meet and greet and carry out various admin duties. This is a busy role, so if you enjoy working in an environment where no two days are the same, this could be just the role for you!
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Reception but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
To meet and greet all patients, visitors, GP’s and staff and assist with their enquiries, based in a GP practice setting
Issuing clients with the necessary paperwork and explaining forms
Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries.
In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.
What you’ll bring:
Previous healthcare industry experience would be advantageous
Face to face customer service experience
Experience using EMIS would be beneficial
Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
Excellent spoken and written English
Computer literate with proven experience of Microsoft Office and experience of information systems
Previous Primary Care GP experience would be really useful
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Administrator, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
#LI-AM2
Location: London, 22 Castlenau, SW13 9RU - Barnes
Part-time: 22.5 hours per week
Days: Monday, Thursday and Friday
Shifts: Combination of 8.30am and 10.30am shift starts
Permanent:
Salary: £32,000 per annum
We’re looking for an Administrator to join our Primary Care Team Reception Team based in our prestigious private clinic in Barnes SW13.
This role is working front of house rather than back-office.
You'll be the welcoming face of the company and will be required to provide a warm, friendly and knowledgeable service at all times. As well as being immaculately presented you will be expected to provide an emphatic and efficient patient experience from start to finish.
You will meet and greet and carry out various admin duties. This is a busy role, so if you enjoy working in an environment where no two days are the same, this could be just the role for you!
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Reception but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
To meet and greet all patients, visitors, GP’s and staff and assist with their enquiries, based in a GP practice setting
Issuing clients with the necessary paperwork and explaining forms
Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries.
In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.
What you’ll bring:
Previous healthcare industry experience would be advantageous
Face to face customer service experience
Experience using EMIS would be beneficial
Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
Excellent spoken and written English
Computer literate with proven experience of Microsoft Office and experience of information systems
Previous Primary Care GP experience would be really useful
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Administrator, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
#LI-AM2
💡 Quick Summary
Seeking a career-building opportunity? The Senior Administrator position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
