Job Description
Department of Customer Service
Reference number
req49850
Occupation
Policy
Work type
Full-Time
Location
Sydney City
Salary Information
$130,705 - $157,430 + super
Closing date
22 April 2026 at 10:00am
Senior Advisor Social Impact
SNSW Grade: 9/10 - base salary from $130,705 to $157,430 + super
Employment Type: Ongoing, Full time
Location: Flexible work arrangements across NSW. In office presence required as per DCS directive.
About the team
This role sits within the Customer Care and Business Bureau Division in the Customer Care and Business Engagement Directorate and within the Social Impact team.
The Social Impact team’s core function is the delivery of strategically aligned cultural diversity, inclusion and accessibility initiatives, aligned to cultural cohort streams within the Service NSW Cultural Program.
The Cultural Program is the cornerstone of Service NSW's commitment to fostering a workplace and customer environment that is inclusive, diverse, accessible, and welcoming for everyone. Our initiatives span across many diverse groups ensuring that every team member and customer can feel valued, respected, and supported.
The Cultural Program is dedicated to:
Building cultural awareness, confidence, and capability among our team members.
Ensuring that our ways of working provide an inclusive experience throughout the end-to-end employment journey.
Supporting local teams in delivering a positive and inclusive experience for our diverse customers through targeted community engagement and provision of services.
Your day-to-day
As a leader in the Social Impact team, you will be responsible for managing a team to deliver innovative diversity and inclusion initiatives within the Service NSW Cultural Program, both internally Service NSW wide and externally customer and community focused. You will engage and optimise involvement of all divisions across Service NSW, partnering agencies and other internal and external stakeholders as appropriate to deliver outcomes. You will apply your technical capabilities, as well as an ability to develop excellent working relationships based on professionalism and diplomacy, to ensure success in this dynamic and diverse role. You will be comfortable leading in a fast-paced, changing, ambiguous and complex environment.
Note – This role leads or supports the delivery of initiatives related to sensitive matters, such as domestic and family violence and abuse, both internally and externally through engaging and/or partnering with other Government agencies, non-Government organisations and private sector organisations.
To be successful in this role you will demonstrate:
Strategically lead end-to-end project delivery with a customer focused diversity, inclusion, accessibility and safety lens
Lead change, achieve outcomes and work with the business to embed in business-as-usual processes and ways of working to sustain outcomes in the long term
Communicate and collaborate with influence with diverse stakeholders at all levels enterprise-wide and externally
Proactively manage risk, problem solve and persist through challenges
Lead, inspire and develop your team members to bring their authentic self to work and perform to their full potential
Model an inclusive mindset and lead inclusive ways of working to demonstrate you value diversity, equity and accessibility
To Apply
Provide a short covering letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your relevant recent experience and how you meet the capabilities of the role.
Key dates
Shortlisting begins: Week commencing 28 April 2026
Interviews: Week commencing 4 May 2026 (online & in-person at Haymarket, Sydney)
Ideal start date: Early June 2026
Applications close: Wednesday 22 April 2026 at 9:59 am
Employment eligibility requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate .
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency .
More information is available in the PSC Essential Requirements Factsheet
Salary Grade 9/10, with the base salary for this role starting at $130705 base plus superannuation
For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 22 April 2026 @ 9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req49850
Occupation
Policy
Work type
Full-Time
Location
Sydney City
Salary Information
$130,705 - $157,430 + super
Closing date
22 April 2026 at 10:00am
Senior Advisor Social Impact
SNSW Grade: 9/10 - base salary from $130,705 to $157,430 + super
Employment Type: Ongoing, Full time
Location: Flexible work arrangements across NSW. In office presence required as per DCS directive.
About the team
This role sits within the Customer Care and Business Bureau Division in the Customer Care and Business Engagement Directorate and within the Social Impact team.
The Social Impact team’s core function is the delivery of strategically aligned cultural diversity, inclusion and accessibility initiatives, aligned to cultural cohort streams within the Service NSW Cultural Program.
The Cultural Program is the cornerstone of Service NSW's commitment to fostering a workplace and customer environment that is inclusive, diverse, accessible, and welcoming for everyone. Our initiatives span across many diverse groups ensuring that every team member and customer can feel valued, respected, and supported.
The Cultural Program is dedicated to:
Building cultural awareness, confidence, and capability among our team members.
Ensuring that our ways of working provide an inclusive experience throughout the end-to-end employment journey.
Supporting local teams in delivering a positive and inclusive experience for our diverse customers through targeted community engagement and provision of services.
Your day-to-day
As a leader in the Social Impact team, you will be responsible for managing a team to deliver innovative diversity and inclusion initiatives within the Service NSW Cultural Program, both internally Service NSW wide and externally customer and community focused. You will engage and optimise involvement of all divisions across Service NSW, partnering agencies and other internal and external stakeholders as appropriate to deliver outcomes. You will apply your technical capabilities, as well as an ability to develop excellent working relationships based on professionalism and diplomacy, to ensure success in this dynamic and diverse role. You will be comfortable leading in a fast-paced, changing, ambiguous and complex environment.
Note – This role leads or supports the delivery of initiatives related to sensitive matters, such as domestic and family violence and abuse, both internally and externally through engaging and/or partnering with other Government agencies, non-Government organisations and private sector organisations.
To be successful in this role you will demonstrate:
Strategically lead end-to-end project delivery with a customer focused diversity, inclusion, accessibility and safety lens
Lead change, achieve outcomes and work with the business to embed in business-as-usual processes and ways of working to sustain outcomes in the long term
Communicate and collaborate with influence with diverse stakeholders at all levels enterprise-wide and externally
Proactively manage risk, problem solve and persist through challenges
Lead, inspire and develop your team members to bring their authentic self to work and perform to their full potential
Model an inclusive mindset and lead inclusive ways of working to demonstrate you value diversity, equity and accessibility
To Apply
Provide a short covering letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your relevant recent experience and how you meet the capabilities of the role.
Key dates
Shortlisting begins: Week commencing 28 April 2026
Interviews: Week commencing 4 May 2026 (online & in-person at Haymarket, Sydney)
Ideal start date: Early June 2026
Applications close: Wednesday 22 April 2026 at 9:59 am
Employment eligibility requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate .
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency .
More information is available in the PSC Essential Requirements Factsheet
Salary Grade 9/10, with the base salary for this role starting at $130705 base plus superannuation
For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 22 April 2026 @ 9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Senior Advisor Social Impact position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.