Job Description
Full job description
Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.
Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Agent, Deductions. This job is full-time permanent.
Overview: The Financial Shared Services group executes transactional processes for the Corporation’s pulp and paper mill sector, in the areas of sales accounting, accounts receivable and accounts payable.
Reporting to the Supervisor, Invoicing, Deduction and Technical Support, you will be responsible for the Deduction Tasks and other pertinent day-to-day responsibilities.
Job Responsibilities/Accountabilities:
Review assigned customer accounts for deductions, overpayments, and credit memos; includes Debit Backs and rebates;
Research/obtain reasons and details regarding customer deductions/overpayment;
Issue credit and debit memos;
Reconcile the customer accounts under your responsibility;
Monitor/follow-up customer deductions and tracking log for customer service responses;
Ensure accurate daily processing of customer credit card transactions, review reports, follow up on disputes, and ensure there are adequate controls;
Assist Inside Sales group and customers regarding their account information requests.
Key Skills:
You are known for your capacity to work well under pressure and meet tight deadlines;
You demonstrate good analytical and organizational skills;
In addition to being customer oriented, you are proactive and a good team player;
This position requires the ability to execute responsibilities with a minimum amount of coaching.
Professional Experience/Qualifications:
DEC in accounting or finance combined with 2 years of relevant experience, or 5 years of equivalent work experience;
A working knowledge of French written and spoken;
Experience in the cash cycle is an asset;
Good knowledge of Microsoft office Suite products;
Good knowledge of SAP (FI/CO and SD/MM) and AS400 is an asset.
What we are offering
Competitive salary and annual bonus
At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
Full range of group insurance from the first day of work
Telemedicine services
Defined-contribution pension plan with generous employer participation from the first day of work
Employee and family assistance program
Education assistance program
Hybrid workplace: in-person and remote work
Work environment based on respect, inclusion and diversity
Office accessible by public transit
(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.
Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.
To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.
#LI-Hybrid
22870
Finance
Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.
Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Agent, Deductions. This job is full-time permanent.
Overview: The Financial Shared Services group executes transactional processes for the Corporation’s pulp and paper mill sector, in the areas of sales accounting, accounts receivable and accounts payable.
Reporting to the Supervisor, Invoicing, Deduction and Technical Support, you will be responsible for the Deduction Tasks and other pertinent day-to-day responsibilities.
Job Responsibilities/Accountabilities:
Review assigned customer accounts for deductions, overpayments, and credit memos; includes Debit Backs and rebates;
Research/obtain reasons and details regarding customer deductions/overpayment;
Issue credit and debit memos;
Reconcile the customer accounts under your responsibility;
Monitor/follow-up customer deductions and tracking log for customer service responses;
Ensure accurate daily processing of customer credit card transactions, review reports, follow up on disputes, and ensure there are adequate controls;
Assist Inside Sales group and customers regarding their account information requests.
Key Skills:
You are known for your capacity to work well under pressure and meet tight deadlines;
You demonstrate good analytical and organizational skills;
In addition to being customer oriented, you are proactive and a good team player;
This position requires the ability to execute responsibilities with a minimum amount of coaching.
Professional Experience/Qualifications:
DEC in accounting or finance combined with 2 years of relevant experience, or 5 years of equivalent work experience;
A working knowledge of French written and spoken;
Experience in the cash cycle is an asset;
Good knowledge of Microsoft office Suite products;
Good knowledge of SAP (FI/CO and SD/MM) and AS400 is an asset.
What we are offering
Competitive salary and annual bonus
At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
Full range of group insurance from the first day of work
Telemedicine services
Defined-contribution pension plan with generous employer participation from the first day of work
Employee and family assistance program
Education assistance program
Hybrid workplace: in-person and remote work
Work environment based on respect, inclusion and diversity
Office accessible by public transit
(*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.
Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.
To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.
#LI-Hybrid
22870
Finance
💡 Quick Summary
Seeking a career-building opportunity? The Senior Agent, Deductions position is now open for candidates interested in the Work from home Jobs sector. This role in Montréal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
