Job Description
Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
The Role
We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in London. As a Senior Analyst, you will play a crucial role in mentoring colleagues, and contributing to process improvements and delivering on tactical projects. You will act as an ambassador of the team on multiple forums with stakeholders as may be required. Your expertise will be essential in maintaining our commitment to excellence and achieving our strategic objectives. This position will report to the Head of Due Diligence based in London.
Key Responsibilities:
Act as the regional Customer Due Diligence specialist for the UK + EMEA region.
Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations. Provide timely and effective resolutions to ensure smooth workflow and optimal outcomes.
Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard.
Review and approve escalations and/ or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies.
Assume responsibility for the portfolio review completion metrics
Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required.
Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts. Ensure the highest level of accuracy, completeness, and compliance with regulatory standards.
Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level. Collaborate with stakeholders to implement improvements and optimise workflows.
Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors. Ensure the team's practices and outputs are in line with regulatory requirements and industry best practices.
Lead and manage tactical projects from inception to completion. Coordinate with cross-functional teams, set project timelines, and ensure successful project delivery within defined parameters.
Take responsibility for delivering on special projects as agreed upon by the management or senior leadership. These projects may be ad hoc and require a strategic approach to achieve specific objectives.
Serve as a mentor and coach for analysts, supporting their professional growth and skill development
Qualifications
What you will need to be successful (skills and competencies):
Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience
Demonstrable knowledge of Enhanced Due Diligence concepts and processes, and ability to find pragmatic but compliant solutions to complex scenarios
Strong analytical and problem-solving skills with exceptional attention to detail
Excellent mentoring abilities, with a track record of effectively guiding and coaching team members
Proficiency in project management and ability to prioritise tasks effectively
Understanding of the payments landscape and processes
Ability to continuously monitor and manage competing priorities and adjust accordingly
Cross team collaboration
Outstanding communication and interpersonal skills, with the ability to engage with stakeholders at all levels
Working knowledge of using tools and processes to troubleshoot issues
Ability to adapt quickly to changes, have a curious mind with a high performance mindset
Experience in handling audits and regulatory compliance is preferred.
Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices is preferred
Experience you will bring to the role:
Experience in dealing with regulatory requirements and participating in audits is valuable. A Senior Analyst should understand the importance of compliance and have the ability to represent the team confidently during audits.
Be responsible to partner with Team Leaders by providing constructive feedback with a view to identify areas of development for analysts
Effective communication skills are vital for a Senior Analyst to interact with team members, management, clients, and other stakeholders. They should be able to articulate complex concepts in a clear and concise manner.
The Senior Analyst should have a track record of solving complex problems and making data-driven decisions. They should be able to approach challenges creatively and provide innovative solutions.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
The Role
We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in London. As a Senior Analyst, you will play a crucial role in mentoring colleagues, and contributing to process improvements and delivering on tactical projects. You will act as an ambassador of the team on multiple forums with stakeholders as may be required. Your expertise will be essential in maintaining our commitment to excellence and achieving our strategic objectives. This position will report to the Head of Due Diligence based in London.
Key Responsibilities:
Act as the regional Customer Due Diligence specialist for the UK + EMEA region.
Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations. Provide timely and effective resolutions to ensure smooth workflow and optimal outcomes.
Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard.
Review and approve escalations and/ or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies.
Assume responsibility for the portfolio review completion metrics
Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required.
Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts. Ensure the highest level of accuracy, completeness, and compliance with regulatory standards.
Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level. Collaborate with stakeholders to implement improvements and optimise workflows.
Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors. Ensure the team's practices and outputs are in line with regulatory requirements and industry best practices.
Lead and manage tactical projects from inception to completion. Coordinate with cross-functional teams, set project timelines, and ensure successful project delivery within defined parameters.
Take responsibility for delivering on special projects as agreed upon by the management or senior leadership. These projects may be ad hoc and require a strategic approach to achieve specific objectives.
Serve as a mentor and coach for analysts, supporting their professional growth and skill development
Qualifications
What you will need to be successful (skills and competencies):
Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience
Demonstrable knowledge of Enhanced Due Diligence concepts and processes, and ability to find pragmatic but compliant solutions to complex scenarios
Strong analytical and problem-solving skills with exceptional attention to detail
Excellent mentoring abilities, with a track record of effectively guiding and coaching team members
Proficiency in project management and ability to prioritise tasks effectively
Understanding of the payments landscape and processes
Ability to continuously monitor and manage competing priorities and adjust accordingly
Cross team collaboration
Outstanding communication and interpersonal skills, with the ability to engage with stakeholders at all levels
Working knowledge of using tools and processes to troubleshoot issues
Ability to adapt quickly to changes, have a curious mind with a high performance mindset
Experience in handling audits and regulatory compliance is preferred.
Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices is preferred
Experience you will bring to the role:
Experience in dealing with regulatory requirements and participating in audits is valuable. A Senior Analyst should understand the importance of compliance and have the ability to represent the team confidently during audits.
Be responsible to partner with Team Leaders by providing constructive feedback with a view to identify areas of development for analysts
Effective communication skills are vital for a Senior Analyst to interact with team members, management, clients, and other stakeholders. They should be able to articulate complex concepts in a clear and concise manner.
The Senior Analyst should have a track record of solving complex problems and making data-driven decisions. They should be able to approach challenges creatively and provide innovative solutions.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
💡 Quick Summary
Seeking a career-building opportunity? The Senior Analyst, Customer Due Diligence position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
