Job Description

Business: Wealth & Private Banking – Credit Control Services (WPB CCS),

Open positions: 1

Role Title: Senior Analyst - Decision Sciences

Global Career Band: 6

Location (Country / City ): Bangalore

Recruiter Name : Kumar, Akshay

Why join us?

Global Analytics Center (GAC) :

A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000+ professionals with offices in Bangalore, Kolkata, Guangzhou and Krakow. The work done in GAC forms a vital input towards strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges.

GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry.

Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the group’s analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk , Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management.

There are primarily four job families in GAC: Decision Sciences, Information Management, Business Consulting and MI Reporting. This role applies to the Decision Sciences job family within the Analytics function supporting various businesses and functions.

Global Business/Global Function: WPB (Wealth and Personal Banking)

The Wealth and Personal Banking has got four broad areas of focus:
• Customer-led growth: As customer needs change, we must focus on how we can serve them in a more distinctive way, and deliver customer-led propositions with a differentiated experience
• Making customer relationships digitally-centred: Investing in digital capabilities to better support our customers and frontline colleagues, and over time transform how customers interact with us
• Our people: Our ambition is to create the healthiest human system in our industry – creating this is critical to fulfilling our personal and collective potential
• Protecting our customers in an increasingly interconnected world: While we grow, we must stay focused on protecting our customers and the societies we serve

Global Business/Global Function - Sub-Function (CCS - Credit & Fraud Decision Systems):

Credit Control Services (CCS), is a first line of defence control function in WPB, with the core purpose of supporting the entire customer credit journey, and creating sustainable outcomes for the Customer and the Bank.

GAC Credit and Fraud Decision Systems under WPB Credit Control Services is mainly responsible for the delivery and support of the Credit and Fraud risk management tools, systems and data across HSBC. The team also serves as a Decision Engine Centre of Excellence for multiple Account Originations/Management and Fraud Risk systems and supporting the Credit Bureau Management. We facilitate the deployment of account originations and management strategies through the FIM approved decision engine. The team would need to interface heavily between the Information Technology team and the end users.

The core functions include strategy deployment, data validations, process improvement, system documentation, providing consulting, guidance and delivering comprehensive risk management platforms to support risk management intelligence, analytics, MI generation, and ETL along with data management.

The Opportunity:

Decision Sciences job family is structured to address business problems with quantitative solutions like building of predictive algorithms / forecasting / scenario simulations etc.. Members of this Job Family are differentiated by their capability of converting a business problem into a quantitative construct, solve it with available statistical / mathematical methods (following the right rigour), engage with IT to implement and finally interpret the model outcomes in business language. The range of business problems may cover areas of business growth, improving customer experience, limiting risk exposure, capital quantification, enhancing internal business processes etc. They are required to, as necessary, embed agile & exploratory practices into their approach, justify the choice of appropriate methods to various internal and external reviewers. This talent group is expected to keep themselves apprised of latest developments and industry practices around emerging methodologies, techniques etc. and bring those in-house by applying them for better outcomes. A decision sciences job family member should be able to:-
• Apply relevant analytical methods / algorithms to get actionable insights from HSBC's internal (both structured and unstructured) and external data sources
• Partner with IT / Data Engineering teams to create deployment road-map
• Provide actionable solutions with clear articulation of recommendations for the business stakeholders across geographies
• Independently manage delivery of analytics projects by working with business partners across regions / geographies
• Work in an agile model in a cross functional set-up

The job accountabilities of this role are:
• The job holder is required to ensure the provision of complete, true and accurate analysis and report to functional management and senior executives under minimum supervision of his / her line manager, in order to facilitate effective decision making.
• The nature of work will require the role holder to take quick decisions in situations where complete information/data might not exist and he/she would need to apply business knowledge & intuition to make best case recommendations
• The role holder shall also be expected to guide and Analysts from a functional perspective and help them gain business understanding.
• In this role, the job holder will be under partial supervision and will undergo on the job training, however it is vital that the person in this role is able to learn new tasks very quickly. The role holder will be expected to execute on tasks/projects, once provided initial directional guidance.
• The role holder shall be expected to solve complex technical/business problems on his/her own without involving his/her line manager. The role holder will be expected to be responsible for thorough quality check (QC) of their own deliverables, and follow the departmental QC procedures as laid down by their line managers. They will also be expected to create departmental QC guidelines & ensure their adherence by his/her functional reports
• The role holder shall also be expected to be the primary SPOC for their assigned projects, for the business partner. In this role, they are supposed to set the correct expectations with respect to deliverables, TAT, follow ups etc. They are expected to actively manage the projects and bring to light potential road blocks
• Be able to execute/deliver against defined tasks. Develop new solutions/framework for the business problems.
• To be able to work independently on medium complexity tasks that would involve frequent changes to the process.
• Develop business domain knowledge and good working knowledge of tools [SAS, SQL, VBA, Unix, Qlik, R, Python and any other BI tools & Data technologies.]
• Interfaces with business/functions to translate business requirements into executable instructions/technical.
• Maintain the level of communication/interaction across the team and direct manager including onshore business partners
• Ability to comprehend intricate and diverse range of business problems and analyse them with limited or complex data and provide a feasible solution framework.
• Participate in the technical/functional sessions and ensures project results delivered on a timely manner.
• Works smoothly within the team and supports other co-workers.
• Can provide introductory training to junior teammates.
• Uphold the highest level of integrity and act as a role model for all HSBC values and business principles.
• Demonstrate a commitment to excel and perform to the highest standards.
• Robust error-free execution.
• Diagnoses underlying problems related to integrity of information deliverables. Consults with functional manager, business unit personnel, systems analysts and other end-users on issues impacting the project timelines and deliverables
• Adherence to Standard Procedures & Governance practices.

What you’ll do