Job Description
Strategy
• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations.
Processes
• Able to perform CDD related work which may not be straight forward and repetitive
• Has good understanding of processes and products.
• Should possess good knowledge on CDD processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD, AML processes.
• Should have basic understanding on the money laundering and CDD policies and procedures.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within self.
• Proofreads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work.
• Able to provide differentiated customer service for various types/ grades of customers.
• Treat all clients with respect and cultural awareness.
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.
Communication
• Client communication skills (especially calling the client) is preferred and should possess very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language.
• Proficient in both verbal and written communication.
• Escalates issues and concerns in a timely manner.
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively.
• Able to identify sudden changes at a transactional level.
• Raises issues when they see the task is at risk.
• Completes work as assigned.
• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations.
Processes
• Able to perform CDD related work which may not be straight forward and repetitive
• Has good understanding of processes and products.
• Should possess good knowledge on CDD processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD, AML processes.
• Should have basic understanding on the money laundering and CDD policies and procedures.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within self.
• Proofreads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work.
• Able to provide differentiated customer service for various types/ grades of customers.
• Treat all clients with respect and cultural awareness.
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.
Communication
• Client communication skills (especially calling the client) is preferred and should possess very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language.
• Proficient in both verbal and written communication.
• Escalates issues and concerns in a timely manner.
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively.
• Able to identify sudden changes at a transactional level.
• Raises issues when they see the task is at risk.
• Completes work as assigned.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Analyst| Retail Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.