Senior Associate, Client Onboarding - Account & Market Activation

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Onboarding - Account & Market Activation to join our The EMEA Global Client Activation (GCA) team This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

Oversee and coordinate your clients account and market activation activities, assist in day-to-day queries in relation to the products, services and global markets we offer to our clients, and adhere to service level agreements in a highly regulated environment.
Take full responsibility for a client base and act as the link between the client / RM and the various operational areas of the firm.
Act as the lead point of contact on behalf of Client Activation when working directly with clients to execute on their account and market initiatives e.g asset conversions, mergers/acquisitions, name/address changes, new fund launches.
Interpret client instructions and assist in the completion of necessary documentation to ensure that the static data is accurately set up on all proprietary systems.
Conduct an in-depth regular reviews of all outstanding items ensuring activities are completed in accordance with service level agreements.
Build and maintain excellent client relationships to provide a best-in-class client experience and help grow the department and client business.
Develop a full understanding of an individual client’s structure and requirements to ensure a tailored service when engaging with clients around their account and market setups.
Use and expand knowledge of the products, services and global markets offered to our clients to simplify the understand and setup process for our clients.
Ensures client receives all necessary training or conducts the training him/herself.
Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
Maintains an awareness of ongoing global projects with the potential to impact the group, engages in those with a potential to impact our role and uses that knowledge in co-ordinating and leading business change.
To be successful in this role, we’re seeking the following:

Risk mindset with experience of enhancing controls
Bachelors degree or the equivalent combination of education and experience is required.
Coaching and training experience
Proven organisation and prioritisation skills and ability to manage self to meet tight deadlines.
Effective decision maker in situations of ambiguity, complexity and/or urgency
Attention to detail.
Financial services experience required.
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America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025