Senior Associate - Insurance

Job Description:Manage own portfolio of cases within personal authority limit to ensure that -key performance measures and targets are met in accordance with personal delegated handling authority, referring cases to the relevant senior members of the team where appropriate.Handle claims queries in relation to policy cover, claim status, policy exclusions and excesses, ensuring more complex cases are referred to a Team Leader.Handle telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability.Build a positive relationship with each client and help them manage their expectations to deliver the appropriate outcome.Establish contact with the customer/suppliers and relevant establishments to collect all the relevant information to support timely decision making on liability and quantum, ensuring that all contact is professional.Ensure accuracy in all aspects of claims handling including valuing PI claims, negotiating costs, using OIC, MOJ Portal, adhering to CPR and legislation.Arrange and monitor provision of hire vehicles to the client, negotiate to control costs whilst adhering to deadlines and time constraints.Monitor receipt of engineer’s reports and payments regarding the same.Negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company.Using the appropriate medium, negotiate a fair and reasonable settlement of the claim to the satisfaction of all parties.Ensure that claims handling processes are consistently applied in line with Best Practice within own areas of responsibility.Identify opportunities to improve operating efficiency or effectiveness within the claims handling process to minimise the cost of claims handling and to optimise customer and colleague service.Qualifications:Ability to analyse information and draw out relevant facts.Good communication skills and able to converse with customers and peers in a friendly, cheerful, empathetic, and helpful manner.Ability to work in a fast-paced environment.Basic understanding of Human anatomyAttention to detail and accuracy.Time management and organisation skills.Demonstrable knowledge and competence of handling motor claims and Third-Party claims handling.Ability to develop and maintain a thorough understanding of all Personal Injury processes and claims handling techniques.Proven ability to work under pressure to achieve challenging claims handling performance targets.Ability to negotiate settlement of liability with Customers, often in circumstances where the issues are emotive to the Customer.Ability to negotiate settlement of Personal Injury Claims with At Fault insurer, Third Party.Knowledge of common law and legislation governing Motor Insurance and the principles applying to injury and damage quantum assessment.Knowledge of litigation procedures with the MOJ, OIC and Civil Procedure Rules processes.Experience of demonstrating effective teamworking within a commercial environment.Cooperative and flexible approach.Ability to identify where problems may arise and adopt a solutions-focused approach.Demonstrate effective communication and good interpersonal skills.IT literate.Commitment to own personal development.