About Us

ZestMoney is creating the world’s most loved financial brand. We are India’s largest and fastest-growing Buy Now, Pay Later platform.

We built ZestMoney to change the way credit is delivered in the country, making life more convenient and affordable for millions of people, whilst helping retailers drive better quality growth and margin. We do this via a platform built on best-in-class AI-driven technology that embeds credit in payments.

We are on a mission to make life more affordable for India using technology-led solutions.

We also have the largest network of merchants with 10,000+ online partners and 75,000+ store partners, making the company a market leader in the space. ZestMoney has built a platform that integrates mobile technology, digital banking, and artificial intelligence, enabling people to apply for and get a digital credit line within seconds. The company partners with 25 banks and NBFCs to accelerate the adoption of BNPL in India.

The company's vision is to be the 'one-stop financial' brand of choice for India's 300 mn+ households over the next decade, providing small-ticket loans, insurance, savings, and other financial products with the most seamless digital user experience.

We are backed by the world’s leading fintech investors such as Goldman Sachs, Quona Capital, Zip Co, Naspers, Ribbit Capital, Omidyar Network among others.

We want to become the world’s most loved and trusted financial brand. Come join us on our journey!

About the role

Our users are the core of what we do here at ZestMoney. They come to us for credit that becomes accessible without the hassles of hefty documentation. We are always focused on improving our user's experience while they complete their credit journey with us. What makes us give the best experience to our customers? Folks who love to keep user needs above everything else; who tṣhink customer service is an attitude and quality is a habit! If this sounds like you and you think you can work with both internal and external teams to ensure our users have the best onboarding experience we should chat.

We’re looking for an experienced individual, who can work with internal and external teams to improve the KYC process we have. You will be playing a key role in ensuring that our users are able to complete their KYC requirements in the shortest time without any major challenges. This will involve working with ṣṣan external vendor team and ensuring that we provide them with all the necessary support. You will also be working on ensuring that all checks are in place before we provide credit to the user

To be successful in this role, you should have

Experience in vendor management, understanding of KYC, bank mandates, working closely with teams to provide feedback and identify opportunities for process improvements.

What you will do
• Oversee the customer KYC verification process
• Coordinate with Vendor teams to drive the KYC and disbursement process for customers stuck in the funnel
• Ensure quality of verification process
• Collate and share NACH data for repayments with Billdesk
• Conduct weekly reconciliation of NACH with Billdesk
• Support in driving conversion of personal loans
• Manage multiple vendor teams and constantly evaluate their performance
• Resolve any issues with various tools used in the KYC and disbursement process
• Ensure any tickets raised are closed within the SLA level

About You
• You are a perfectionist when it comes to quality of customer service interactions across all channels
• You have worked with vendor teams and can coordinate well with them to ensure the best customer experience
• You’re an excellent communicator and share quality feedback with teams that drives positive changes
• You’re flexible and adapt well, and at the same time are not afraid of suggesting or making changes for growth
• Fast-paced, high growth and ambiguous (at times) environment gives you an adrenaline rush
• You love music, stationery, food, (or gardening/photography/ running, anything sports, movies) and you don’t mind sharing recipes
• If this sounds like you, we already love you and we’ll love you more if you also hold 2-3 years of experience in managing teams