Job Description
S
Skill Ventory
Team Manager-Customer Service-Relationship Banking Group
Skill Ventory • Mumbai, Maharashtra • via BeBee
21 hours ago
Full–time
Apply on BeBee
Apply on Jobs Trabajo.org
Apply on Jobrapido.com
Apply on Jobarz
Job description
Roles and Responsibilities
Job Role
Manage a team of 8-10 officers in outbound sales, focusing on delivering high-quality results while meeting productivity targets.
Lead the team to achieve excellence in call quality, cross-selling, and customer satisfaction.
Maintain a disciplined work environment, resolving officer queries, escalating issues to relevant departments, and providing timely updates on processes, products, and workstation availability.
Job Requirements
Graduate degree with a minimum of 3-5 years of experience in servicing financial products and at least 2 years of team management experience.
Excellent verbal and written communication skills, with proficiency in MS Excel, including V Lookup and Pivot formulas.
Strong leadership abilities, including team motivation, adaptability, and SOP implementation.
Be confident, willing to learn, and possess a positive can-do attitude, integrity, and self-motivation, with the ability to establish rapport quickly with peers, managers, and customers.
We are seeking a skilled professional who can drive business growth, foster a positive team culture, and consistently deliver high-quality results.
Report this listing
More jobs at Skill Ventory
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IDFC FIRST Bank
Senior Associate-Quality Assurance
IDFC FIRST Bank • Thane, Maharashtra • via LinkedIn
22 hours ago
Full–time
Apply on LinkedIn
Job description
Job Requirements
Role/ Job Title: Senior Analyst-QA
Function/ Department: Credit COE
Job Purpose: Quality Assurance of Credit Underwriting process to proactively identify risk.
Roles & Responsibilities
• To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit processes and vendors
• Devise and Deploy QA process in collateral & non collateral product processes
• Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
• Share Inputs from QA & Hindsighting process to improve credit process
• Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
• Onboard and Manage QA vendors for effective functioning
• Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered processes.
• Evaluate the growth strategy and plan scalability across credit process and products
• Recommend process changes to improve service efficiency and quality across Credit
• Monitor the defined business plan laid out during yearly planning.
Education Qualification
Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)
Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management)
Experience: 10 -18 Years of experience.
Skill Ventory
Team Manager-Customer Service-Relationship Banking Group
Skill Ventory • Mumbai, Maharashtra • via BeBee
21 hours ago
Full–time
Apply on BeBee
Apply on Jobs Trabajo.org
Apply on Jobrapido.com
Apply on Jobarz
Job description
Roles and Responsibilities
Job Role
Manage a team of 8-10 officers in outbound sales, focusing on delivering high-quality results while meeting productivity targets.
Lead the team to achieve excellence in call quality, cross-selling, and customer satisfaction.
Maintain a disciplined work environment, resolving officer queries, escalating issues to relevant departments, and providing timely updates on processes, products, and workstation availability.
Job Requirements
Graduate degree with a minimum of 3-5 years of experience in servicing financial products and at least 2 years of team management experience.
Excellent verbal and written communication skills, with proficiency in MS Excel, including V Lookup and Pivot formulas.
Strong leadership abilities, including team motivation, adaptability, and SOP implementation.
Be confident, willing to learn, and possess a positive can-do attitude, integrity, and self-motivation, with the ability to establish rapport quickly with peers, managers, and customers.
We are seeking a skilled professional who can drive business growth, foster a positive team culture, and consistently deliver high-quality results.
Report this listing
More jobs at Skill Ventory
See web results for Skill Ventory
IDFC FIRST Bank
Senior Associate-Quality Assurance
IDFC FIRST Bank • Thane, Maharashtra • via LinkedIn
22 hours ago
Full–time
Apply on LinkedIn
Job description
Job Requirements
Role/ Job Title: Senior Analyst-QA
Function/ Department: Credit COE
Job Purpose: Quality Assurance of Credit Underwriting process to proactively identify risk.
Roles & Responsibilities
• To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit processes and vendors
• Devise and Deploy QA process in collateral & non collateral product processes
• Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
• Share Inputs from QA & Hindsighting process to improve credit process
• Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
• Onboard and Manage QA vendors for effective functioning
• Drive collaboration with internal stakeholders to develop implementation plans for new / reengineered processes.
• Evaluate the growth strategy and plan scalability across credit process and products
• Recommend process changes to improve service efficiency and quality across Credit
• Monitor the defined business plan laid out during yearly planning.
Education Qualification
Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)
Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management)
Experience: 10 -18 Years of experience.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Associate-Quality Assurance position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
