At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being “Fair to the Customer and Fair to the Bank”. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer.

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.

Key Responsibilities:
• Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.
• Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers
• Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.
• Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer
• Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch
• Behold the values: Offer products that are fair to our customers and fair to the Bank

Key Qualification & Skills
• Educational Qualification: MBA or Graduates with 1-10 years of experience in the area of relationship management, Business development or allied roles.
• Communication: Good oral and written communication skills
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
• Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.
• Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships

About the Business Group

Retail Banking Group at ICICI Bank serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With approximately 6,500 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.

Locations:

Delhi, Gurugram, Noida
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VeriPark


Senior Business Analyst – Retail Banking
VeriPark • Bharatpur, Rajasthan • via Talent.com: Job Search
10 hours ago
Full–time
Apply on Talent.com: Job Search
Job description
We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day.

Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About the job :

We are looking for Senior Business Analyst with 7+ years in Digital Banking, to join our rapidly growing team across regions.

We are looking for someone with implementation stories to tell and ready to apply best practices to our customers.

If you enjoy leading modules independently, teams and task assignments, and are knowledgeable in Digital Banking across different products and the functionalities to be implemented in the application, then you will definitely enjoy working with us.

What you will be doing :
• Undertake market research, collate feature recommendations from clients and build a pipeline of requirements.
• Prioritize the requirements and assist the Product Director in creation of road map.
• Conduct and lead requirements gathering sessions & identify gaps amongst existing product and client requirements and suggest possible solutions.
• Analyze all business requirements and provide detailed specifications.
• Assist project managers and development team during the project life cycle especially reviewing & executing test cases, training business users, and leading the UAT.
• Work on project lifecycle and different methodologies like Waterfall or Agile.
• Act as a Consultant to provide business value analysis as part of discovery phase.
• Provides support and guidance to presales and professional services on new system features.
• Work closely with the Technical Lead on the requirements document and RTM.
• Act as a guide / mentor and prepare more leaders by using the knowledge, skill, and experience.
• Work on multiple projects and able to manage time accordingly

What we are looking for :
• 7+ years of relevant working experience
• Bachelor’s Degree in IT, Computer Science
• Experience in Product Development and implementation of multiple Digital Banking Solutions for Digital Banking.
• Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail On boarding and Account Opening.
• Good knowledge of Digital channels is a must.
• Good knowledge of one or more of the Retail Products like CASA Accounts, Fixed Deposit, Islamic banking products and Credit Cards.
• Understanding of various analysis techniques and methodologies.
• Ability to convert concepts into visual diagrams and processes using different tools like MS Visio, Balsamiq, Adobe XD.
• Hands-on Experience working on different rule engines and process automation tools and techniques.
• Knowledge about customer service, sales, and marketing aspects within a bank.
• Ability to define and explain end-to-end processes via User Journeys.
• Experience in integrating Digital channels with back end systems.
• Knowledge of Core Banking Systems, Operations, and Functionalities.

What we are offering :
• Remote Freedom, Your Way : At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
• Performance-Linked Bonus : Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job : Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Birthday Leave, Because You Matter : We value your special moments! Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech : Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.

Your skills will shape the future of our industry.
• Unleash Your Potential : Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community : Be part of a dynamic environment that values diversity and inclusivity.
• Together Culture : Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events.

Special information sharing environment where you can update & align yourself.

About VeriPark :

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels.

We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.