Job Description
SENIOR CASE MANAGER – PERSONAL INJURY – MELBOURNE, VIC
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
The primary purpose of this role is to manage a portfolio of claims from 52 – 130 weeks of compensation in Victorian Workers Compensation scheme in accordance with both relevant regulatory and Allianz requirements.
Maintaining a strong focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants.
Demonstrating strong customer focus, build effective working relationships with key stakeholders, injured claimants, and medical professionals to drive successful outcomes.
Assessing claims for reasonable and necessary treatment and rehabilitation requirements.
Assessing and managing injury needs of claimants, handling correspondence regarding workers compensation benefits, treatment and rehabilitation and interpret medical reports.
Ability to analyse claims and set strategic direction to achieve RTW outcomes
Ability to understand and apply relevant legislation
About you
Experience in bodily injury claims processes and procedures in insurance, legal, medical, or complex customer services. (Victorian Workers Compensation scheme preferred)
Able to work collaboratively in a team environment, providing advice and guidance to the other team members.
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.
Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.
About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, ****** orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
Job Level:
Professional
Location:
Melbourne, VIC, AU, 3000
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Australia
Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
71465
Position Cluster:
Non-Executive
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
The primary purpose of this role is to manage a portfolio of claims from 52 – 130 weeks of compensation in Victorian Workers Compensation scheme in accordance with both relevant regulatory and Allianz requirements.
Maintaining a strong focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants.
Demonstrating strong customer focus, build effective working relationships with key stakeholders, injured claimants, and medical professionals to drive successful outcomes.
Assessing claims for reasonable and necessary treatment and rehabilitation requirements.
Assessing and managing injury needs of claimants, handling correspondence regarding workers compensation benefits, treatment and rehabilitation and interpret medical reports.
Ability to analyse claims and set strategic direction to achieve RTW outcomes
Ability to understand and apply relevant legislation
About you
Experience in bodily injury claims processes and procedures in insurance, legal, medical, or complex customer services. (Victorian Workers Compensation scheme preferred)
Able to work collaboratively in a team environment, providing advice and guidance to the other team members.
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.
Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.
About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, ****** orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
Job Level:
Professional
Location:
Melbourne, VIC, AU, 3000
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Australia
Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
71465
Position Cluster:
Non-Executive
💡 Quick Summary
Seeking a career-building opportunity? The Senior Case Manager Level 2 position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
