Senior Chat/Customer Support Executive

Full job description

Job Summary

The chat support representative will have to respond accurately and efficiently to our customer needs regarding products and order inquiries via phone, e-mail and Live Chat.

Candidates should possess excellent communication skills, genuine empathy and the ability to represent our brand with pride.

Representatives are expected to adapt to changes, contribute to improving the overall customer experience, and follow through on resolving customer issues with good judgment and a sense of urgency.

Responsibilities and Duties

Respond quickly and accurately to customer inquiries via the live chat program

Provides accurate (100% accuracy rate), timely, and professionally written responses to chats & emails within set guidelines.

Should have good typing skills with +5% accuracy.

Manage and resolve customer queries / complaints.

Manage escalations and follow up customer calls where necessary

Document all call information according to standard operating procedures

Adhere to the work schedule with regard to start and stop times and breaks

Maintain a positive work atmosphere that strengthens the team

Perform other duties and projects as assigned

Conform with and abide by all regulations, policies, work procedures and instructions.

Required Experience, Skills and Qualifications

Any undergraduate degree with 3+ years of phone/chat (live) customer service or call center experience

Excellent customer service and interpersonal skills

Strong written and verbal communication skills

Attention to detail and follow through

Proficient use of Microsoft Word, Outlook, Excel and Windows software

Ability to utilize the computer and phone simultaneously with accuracy and efficiency

Ability to work independently and in a team environment

Ability to maintain a positive attitude when dealing with all customers and co-workers

Fast typing skills (40 + WPM)

2 years previous customer service or call center experience

Benefits

Successful candidates on rolls will be provided with health insurance for self and immediate dependents.

Quality Meals will be provided at subsidized costs.

One way commuting support is available.

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹375,000.00 per year

Benefits:

Health insurance

Provident Fund

Work from home

Schedule:

Morning shift

Experience:

total work: 1 year (Preferred)

Call Center Occupations: 1 year (Preferred)