Job Description
The role:
The Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.
Manage a portfolio of complex liability and legal files
Assess liability and settlement outcomes
Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations
Manage relationships with our panel of legal suppliers
Follow settlement methodology ensuring company procedures and relevant legislation is adhered to
Consult with external solicitors on claims requiring defense or settlement offers
Resolve complex settlement claims
Application of Insurance Contracts Act, Code of Practice and other regulatory authorities
Application of Australian legal process and procedures
What experience you’ll bring
Previous debt collection, paralegal or insurance claims experience will be highly regarded
Demonstrated ability to work autonomously and think proactively along with proven innovation and solution based solving skills
A track record of strong stakeholder management and influencing skills
Extensive background in managing complex insurance claims including legal litigation desirable
Ability to maintain strong relationships with internal & external stakeholders
Highly developed written and verbal communications skills
Strong creative and strategic thinking to leverage department performance
Strong attention to detail
The Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.
Manage a portfolio of complex liability and legal files
Assess liability and settlement outcomes
Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations
Manage relationships with our panel of legal suppliers
Follow settlement methodology ensuring company procedures and relevant legislation is adhered to
Consult with external solicitors on claims requiring defense or settlement offers
Resolve complex settlement claims
Application of Insurance Contracts Act, Code of Practice and other regulatory authorities
Application of Australian legal process and procedures
What experience you’ll bring
Previous debt collection, paralegal or insurance claims experience will be highly regarded
Demonstrated ability to work autonomously and think proactively along with proven innovation and solution based solving skills
A track record of strong stakeholder management and influencing skills
Extensive background in managing complex insurance claims including legal litigation desirable
Ability to maintain strong relationships with internal & external stakeholders
Highly developed written and verbal communications skills
Strong creative and strategic thinking to leverage department performance
Strong attention to detail
💡 Quick Summary
Seeking a career-building opportunity? The Senior Claims Consultant Settlements position is now open for candidates interested in the Insurance sector. This role in North Lakes offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
