Job Description
Senior Claims Officer
Permanent full-time position
Sydney and Brisbane locations
Flexible working and hybrid work environment
End to end management of Property Liability claim files
As the Senior Claims Officer, you’ll manage a portfolio of Property Liability claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved. You will provide technical assistance, advice and support to our Claims Officers.
What you’ll do
Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively
Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.
What you’ll bring
Tertiary qualifications in law, business or insurance (Desired)
Experience: 5-10 years of experience managing a portfolio of liability claims, with a strong understanding of Suncorp Group processes, systems, and culture
Analytical and Problem-Solving Skills: Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making
Communication and Negotiation Skills: Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit
Technical Competence and Legislative Knowledge: Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims
What we can offer
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
Discounts and offers on a range of retail favourite stores as well as insurance products
Give back to our communities with payroll giving, donation matching and paid volunteer leave
Invest in your brighter future with ongoing study support and career development programs; and
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Advertised: 16 Feb 2026 AUS Eastern Daylight Time
Applications close: 21 Apr 2026 AUS Eastern Standard Time
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Permanent full-time position
Sydney and Brisbane locations
Flexible working and hybrid work environment
End to end management of Property Liability claim files
As the Senior Claims Officer, you’ll manage a portfolio of Property Liability claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved. You will provide technical assistance, advice and support to our Claims Officers.
What you’ll do
Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively
Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.
What you’ll bring
Tertiary qualifications in law, business or insurance (Desired)
Experience: 5-10 years of experience managing a portfolio of liability claims, with a strong understanding of Suncorp Group processes, systems, and culture
Analytical and Problem-Solving Skills: Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making
Communication and Negotiation Skills: Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit
Technical Competence and Legislative Knowledge: Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims
What we can offer
A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
Discounts and offers on a range of retail favourite stores as well as insurance products
Give back to our communities with payroll giving, donation matching and paid volunteer leave
Invest in your brighter future with ongoing study support and career development programs; and
Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Advertised: 16 Feb 2026 AUS Eastern Daylight Time
Applications close: 21 Apr 2026 AUS Eastern Standard Time
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💡 Quick Summary
Seeking a career-building opportunity? The Senior Claims Officer - Sydney & Brisbane Locations position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.