Job Description
Job Summary
Job Description
What is the opportunity?
In this role, you will provide day to day service to Mid-Market and/or Coverage clients for all transaction related inquiries. You will be responsible for advising clients of trade discrepancies by researching and determining the best course of action. In addition, you will provide relevant and innovative solutions to build strong relationships with clients and operational service partners.
What will you do?
Understand the strategic plans of the custody clients and custody team in order to support the strategic plans of the Client Operations Group
Develop an advanced understanding of the culture and characteristics of the clients we service to successfully manage their expectations
Manage relationships with both internal operational units and clients and able to provide solutions or recommendations in order to attract and retain our clients’ business
Ensure all agreed upon service level agreements are respected and complied
Ensure issues are validated and able to provide possible solutions or recommendations that are executed within the SLS. Success is measured by positive client satisfaction
Maintain and grow RBC network to support client needs
Build credibility with service/internal partners
Share business and product knowledge within RBC IS
Mitigate risk by complying with all policies and procedures
Ensures all daily deliverables are met in accordance with Service Level Agreements
Ensure Desk Operating Procedures captures all unique processes and able to provide recommendations to streamline processes and/or closure of any possible gaps
Follow escalation protocols
What do you need to succeed?
Must-have
In depth knowledge of Custody, OTC, and the Canadian Securities market.
Computer Literacy - Intermediate MS Office applications
Strong written and oral communication skills.
Analytical thinking skills
Collaboration skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor Services Trust and within other platforms as appropriate
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-06-16
Application Deadline:
2026-06-27
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Job Description
What is the opportunity?
In this role, you will provide day to day service to Mid-Market and/or Coverage clients for all transaction related inquiries. You will be responsible for advising clients of trade discrepancies by researching and determining the best course of action. In addition, you will provide relevant and innovative solutions to build strong relationships with clients and operational service partners.
What will you do?
Understand the strategic plans of the custody clients and custody team in order to support the strategic plans of the Client Operations Group
Develop an advanced understanding of the culture and characteristics of the clients we service to successfully manage their expectations
Manage relationships with both internal operational units and clients and able to provide solutions or recommendations in order to attract and retain our clients’ business
Ensure all agreed upon service level agreements are respected and complied
Ensure issues are validated and able to provide possible solutions or recommendations that are executed within the SLS. Success is measured by positive client satisfaction
Maintain and grow RBC network to support client needs
Build credibility with service/internal partners
Share business and product knowledge within RBC IS
Mitigate risk by complying with all policies and procedures
Ensures all daily deliverables are met in accordance with Service Level Agreements
Ensure Desk Operating Procedures captures all unique processes and able to provide recommendations to streamline processes and/or closure of any possible gaps
Follow escalation protocols
What do you need to succeed?
Must-have
In depth knowledge of Custody, OTC, and the Canadian Securities market.
Computer Literacy - Intermediate MS Office applications
Strong written and oral communication skills.
Analytical thinking skills
Collaboration skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor Services Trust and within other platforms as appropriate
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-06-16
Application Deadline:
2026-06-27
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Client Representative, Trade Services position is now open for candidates interested in the Bank Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
